Service Manager - Planned, Surgical & Children's Care Directorate

Harrogate and District NHS Foundation Trust; Harrogate; On-site; GBP 40,000 - 50,000; Full time

Job summary

A healthcare provider in Harrogate is seeking a Service Manager to oversee operational management within its Planned, Surgical and Children's Care Directorate. The role requires effective leadership to ensure high-quality service delivery and an excellent patient experience. Candidates should have experience in operational management, project management skills, and strong teamwork abilities. This is a substantive position offering various staff benefits and a supportive work environment.

Benefits

Employee Assistance Programme

Counselling service

Physiotherapy for employees

Staff Recognition Awards

Qualifications

• Proven experience in operational service management within healthcare.
• Ability to lead projects and meet performance targets.
• Excellent communication and teamwork skills.

Responsibilities

• Provide operational support for services within the Care Group.
• Lead projects to enhance service delivery and patient experience.
• Meet performance and quality targets.

Skills

Operational management

Project management

Quality assurance

Team leadership

Job description

Within the Planned, Surgical & Children's Care Directorate at Harrogate District Hospital, we are dedicated to providing exceptional healthcare services to our community.

We are recruiting for a substantive Service Manager.

Service Manager posts are key positions within the Planned, Surgical and Children's Care Directorate, responsible for providing day-to-day operational management and support.

Reporting to one of our two General Managers, the successful candidate will work closely with the Care Group Triumvirate Team, comprising the Care Group Clinical Lead and Matron, to ensure that we deliver high-quality services, provide an excellent experience for our patients, and meet our regulatory and operational performance targets.

Responsibilities

• Provide timely, efficient and effective operational service management support for all specialities within the Care Group to ensure that these services are responsive, innovative and provided to the highest possible clinical and performance standards.
• Take forward agreed projects to improve service delivery and patient experience in key areas.
• Lead on ensuring that all performance/quality targets are met.
• To be a key member of Care Group triumvirate team, taking full responsibility for actions and for keeping other team members fully informed at all times.

At Harrogate and District NHS Foundation Trust we provide outstanding care to both our patients and our staff. We support staff through benefits, health and wellbeing initiatives and opportunities for personal and professional development.

• An inclusive and supportive culture our Trust encourages staff to bring their whole selves to work and active Staff Networks identify areas for improvement.
• Staff Recognition - as well as regular appraisals, we recognise staff with our Making a Difference, Team of the Month Awards & Colleague Recognition Awards
• Employee Support and wellbeing - we have a comprehensive Employee Assistance Programme, counselling service and fast track physiotherapy service for employees.
• Staff Benefits - We have a range of staff benefits and schemes to support staff health, engagement, wellbeing and inclusion.

For further details / informal visits contact: Name: Claire Harding Job title: General Manager Email address: [e-mail]