Service Manager NHS

Sussex Partnership Nhs Foundation Trust; Seaford; On-site; GBP 42,000 - 56,000; Full time

Benefits offered by this job

NHS Pension

Generous holiday entitlement

Free parking on-site

Access to wellbeing support

Job summary

Sussex Partnership NHS Foundation Trust is seeking a proactive leader to supervise and support an evolving team delivering crisis support for callers across Sussex. The role requires managing a shifting shift pattern across seven days, while providing clinical and managerial leadership to monitor and develop practice.

You will develop supervision structures, ensure regulatory compliance, lead quality audits and run training for substantive and bank staff.

Qualifications

• Experience in risk assessment and management
• Ability to work in a fast-paced and varied role
• Autonomy in decision-making and delivery of care
• Registered with NMC/ HCPC/ Social Work England or equivalent
• Educated to diploma level with a relevant qualification or equivalent experience
• Mentorship Course/ENB equivalent completed
• Evidence of CPD and clinical practice achievement
• Experience in supervision and staff motivation
• Knowledge of Health and Social Care Governance
• Experience of managing staff
• UK professional registration required

Responsibilities

• Provide clinical and managerial leadership for SMHL staff
• Develop and participate in supervision structures for team members
• Lead on quality audits within the team and provide feedback
• Coordinate training for substantive and bank staff and mandatory training
• Develop policies, protocols or guidelines with multidisciplinary teams
• Monitor and review quantitative and qualitative data measures
• Lead designated projects as required

Skills

Leadership

Risk assessment

Staff supervision

Interdisciplinary collaboration

Autonomous working

Registration (NMC/HCPC)

Education

Diploma level education

Mentorship Course/ENB equivalent

Job description

You will be required to supervise and support an evolving and growing team are who taking calls and supporting callers in self-defined crises across Sussex. For this role you will be required to work a mixture of shifts, over the seven-day period. However, we do our best to fulfil our service requirement and ensure our team work the hours that suit their home life where we can. If it works for you and works for the role, we’ll do our best to make it happen. Our Current shifts patterns are Early (07:00-15:00), L1 (13:00-21:00), L4 (16:00-00:00), Night (20:45-07:15), We are looking for a motivated leader for the management of both operational and clinical matters including the review and development of policy relating to practice. The post holder will provide clinical and managerial leadership to monitor and develop the practice of SMHL staff. They will be required to develop and participation in the delivery of a supervision structure for team members and within this process ensuring staff within the service area are compliant with professional regulations. They will take a lead on quality audits within the team and provide regular feedback to staff. We are looking for staff confident in running a training programme for both substantive and bank staff and also ensuring all mandatory training is undertaken. To ensure feedback loops with the organization through team brief and other communication routes within the care group. The post holder will participate in working groups or service development forums to develop policies, protocols or guidelines relevant to multidisciplinary / multi agency clinical team and to ensure any such development is shared across relevant care groups or identified staff groups. They will ensure quantitative and qualitative data measures (relevant to your care group) are produced, monitored and reviewed with the team, ensuring staff involvement. They will lead on designated projects as required.

To be successful in this role you will share our passion, desire and empathetic approach to supporting people of all ages with complex mental health needs.

• Be experienced in risk assessment and management
• Be comfortable in a fast-paced and varied role
• Have ability to work autonomously
• This role is suitable for Registered Mental Health Nurses, Occupational Therapists and Social Workers who are registered with their relevant professional body (NMC/HCPC/Social Work England).
• Registered RMN or Allied Health Professional with current registration and relevant mental health experience appropriate to the job role.
• Educated to minimum diploma level with a relevant qualification or equivalent experience
• Completion of Mentorship Course/ENB equivalent
• Evidence of CPD/post registration training in relevant service area, Significant experience of and demonstrable achievement in clinical practice
• Experience of providing professional support/supervision and motivation of staff
• Understanding of Health and Social Care Governance
• Experience of managing staff
• Awareness of Trust policies and service specification, Successful candidates are normally appointed to the bottom of the pay scale unless previous NHS experience in a similar role can be evidenced., You must have appropriate UK professional registration.

At SPFT we put people first. We’ll do everything possible to help you feel respected, valued and included. You’ll have opportunities to learn, grow and gain new experiences to support your career, with access to lifelong learning and professional development.

We actively promote flexible working and understand how important work life balance is, especially in healthcare. Whether it’s part time hours, hybrid working or flexible start and finish times, we’ll explore what works for you and the role. We recognise that tools like AI are becoming part of everyday life and you may choose to use them when preparing your application. We welcome this, as long as what you submit reflects your own experience, skills and voice. AI can be helpful for structuring or refining your answers, but it should not replace your own examples or create content that isn’t based on your real experience. Our recruitment process is designed to get to know you, and we’ll explore your examples further at interview, so it’s important your application genuinely represents what you bring. You can read more about using AI in applications and interviews on our recruitment process page. We’re shaping a workplace where ideas are encouraged, technology supports you and everyone has a voice in how we improve. If that sounds like the kind of organisation you want to be part of, we’d love to hear from you.

Career Progression: We know that building on your personal and professional development are key to providing the best patient care. We are committed to providing a working environment where you can progress your career, build your knowledge base and develop your skillset. Living and working in East Sussex: Our staff know how amazing it is to live and work in East Sussex and we’d love you to experience that too by coming to work with us. East Sussex offers an attractive mix of rolling countryside, picturesque coastline, vibrant towns such as Hastings and Brighton. It also has excellent connections to London and Gatwick Airport If you need to relocate, we know this can be a massive decision for you and your family. You can rest assured that we will do our best to support you every step of the way.

Key Benefits: Excellent NHS Pension, Generous holiday entitlement (starting at 27 days + 8 bank holidays), Access to a host of NHS discount schemes (Blue Light Card, Health Service discounts, discounted petrol etc.), Free parking on-site, Access to full psychological support, via our internal wellbeing team,.

Equality, Diversity and Inclusion: Sussex Partnership NHS Foundation Trust is committed to becoming a diverse employer and inclusive workplace in which people from all backgrounds can belong and pursue enriching careers. I