Service Manager - MHE Equipment

TXM Recruit; Birmingham; On-site; GBP 45,000 - 55,000; Full time

Job summary

A leading materials handling equipment company in Birmingham is seeking an experienced Service Manager to lead a team of Field Service Engineers. The role involves ensuring high service standards, managing budgets, and maintaining customer satisfaction. The ideal candidate will have proven experience in the MHE sector, strong technical knowledge, and excellent communication skills. This position offers a competitive salary, a company EV, pension scheme, and opportunities for career progression.

Benefits

Company EV

Pension scheme

Employee benefits package

Death in service benefit

Career progression opportunities

Qualifications

• Proven experience as a Service Manager in the MHE sector.
• Strong understanding of materials handling equipment.
• Able to maintain high service standards and customer satisfaction.

Responsibilities

• Manage Field Service Engineers and workshop teams.
• Act as the main contact for service issues and escalations.
• Oversee budgets, costs, and performance.

Skills

Service Manager experience

Technical knowledge of materials handling equipment

Customer-focused

Excellent communication skills

Budget management

Adaptability

Job description

Service Manager – MHE Equipment

Birmingham

£45,000–£55,000 + EV Car, Pension & Benefits

Our client is a rapidly growing materials handling equipment business, partnered with a leading global MHE brand. They’re looking for an experienced Service Manager to lead a team of Field Service Engineers and workshop staff, ensuring exceptional service for their customers.

The Role

• Manage Field Service Engineers & workshop teams
• Act as the main contact for service issues & escalations
• Maintain high service standards and customer satisfaction
• Oversee budgets, costs, and performance
• Drive continuous improvement in a fast-paced environment

What You Need

• Proven Service Manager experience in the MHE sector
• Strong technical knowledge of materials handling equipment
• Customer-focused with excellent communication skills
• Comfortable with budgets, KPIs, and service performance
• Driven, resilient, and adaptable

What’s on Offer

• Company EV
• Pension scheme
• Employee benefits package
• Death in service benefit
• Strong long-term career progression

Interested? Apply now — interviews are taking place ASAP...