Service Manager - Medicine Care Group | York and Scarborough Teaching Hospitals NHS Foundation Trust

York Teaching Hospital NHS Foundation Trust; York and North Yorkshire; On-site; GBP 30,000 - 45,000; Full time

Job summary

A regional healthcare organization in the United Kingdom is seeking a Service Manager to support its Gastroenterology Directorate. Responsibilities include managing a team of staff, ensuring smooth daily operations, and handling patient complaints. The ideal candidate will have strong operational management experience and excellent interpersonal skills. This role offers a competitive benefits package including generous holiday and NHS pension scheme.

Benefits

Access to NHS Pension Scheme

27 days holiday rising to 33 days

Relocation package up to 30% of salary

Employee Assistance Programme

NHS Car Lease scheme

Cycle to Work scheme

Learning and development opportunities

Discounts on various services

Qualifications

• Experience in managing teams and operational services.
• Ability to handle complaints and monitor patient pathways.
• Strong organizational and multitasking skills.

Responsibilities

• Manage day-to-day operational issues of the directorate.
• Assist in developing clinic timetables and appointment systems.
• Monitor patient pathways and access targets.

Skills

Management support

Staff management

Complaint handling

Operational management

Job description

We are looking for a Service Manager to join our Gastroenterology Directorate. This role will support the Medical Operational Management to deliver high‑quality care to patients in the Gastroenterology and Hepatology services.

You will be responsible for line managing a team of secretarial and administrative staff. This will include acting as an appointment panel member, recruitment, conducting personal development reviews, and dealing with disciplinary, grievance, sickness absence and performance issues.

You will also ensure appropriate training is delivered, manage staff work allocation and reallocate resources as required to best meet the needs of the service.

Responsibilities

• Provide management support on a daily basis; manage day‑to‑day operational issues to ensure smooth running of all the directorate's services.
• Assist the Operational Service Manager in the maintenance and development of clinic/theatre timetables, clinic templates, appointment systems and scheduling.
• Support the Operational Service Manager in investigating and responding to patient complaints and concerns in an appropriate and timely manner, in accordance with Trust policy.
• Monitor patient pathways, including undertaking activity and waiting‑list monitoring for both outpatient and inpatient patients, to enable the specialty to meet access targets.

Benefits

• Access to the NHS Pension Scheme, with generous benefits upon retirement, a lump sum and pension for dependants.
• 27 days holiday rising to 33 days (depending on NHS Trust service).
• A generous relocation package of up to 30 % of salary (capped at £18k) to support relocation expenses for hard‑to‑fill positions where relocation would be an expectation.
• Various types of paid and unpaid leave covering emergency and planned leave.
• Confidential advice and support on personal, work, family and relationship issues, 24/7, from our Employee Assistance Programme.
• NHS Car Lease scheme and Cycle to Work scheme.
• Extensive learning and development opportunities.
• Discounts on restaurants, getaways, shopping, motoring, cinema and finance from a range of providers.

Working for the Trust

Across our organisation, people are guided by values that were co‑developed with staff: we are kind, we are open, and we pursue excellence. Our values play into our ambition to develop a more diverse workforce, truly representative of our communities. We welcome applications from everyone, while working with our Staff Networks – including our Race Equality, LGBTQ+, Disability and Carers Networks – to increase the number of applications we receive from different backgrounds. If there is anything we can do to make our application process more accessible to you, please contact [e-mail].

Armed Forces Friendly Employer – we hold the Gold Award from the Defence Employer Recognition Scheme, supporting Defence personnel with employment applications.

This advert closes on Tuesday 25 Nov 2025.