Service Manager - Medicine Care Group

York and Scarborough Teaching Hospitals NHS Foundation Trust; York and North Yorkshire; On-site; GBP 40,000 - 50,000; Full time

Job summary

A regional NHS Trust is looking for a Service Manager to join the Gastroenterology Directorate. This role involves managing a team and overseeing operational issues to ensure the delivery of high-quality patient care. The ideal candidate will have significant administrative and supervisory experience, along with strong leadership skills. Opportunities for professional development are offered alongside a supportive work environment.

Benefits

Access to NHS Pension Scheme

Generous holiday allowances

Relocation package up to £18k

Employee Assistance Programme

Learning and development opportunities

Discounts on various services

Qualifications

• Significant administrative experience including Staff Management/Supervisory experience.
• Experience of dealing with sensitive and/or complex situations.
• Understanding of RTT 18 week pathway.

Responsibilities

• Manage day-to-day operational issues.
• Assist in the maintenance and development of clinic/theatre timetables.
• Monitor patient pathways and waiting lists.

Skills

Organisational skills

Leadership

Communication skills

Problem-solving

Education

Degree Level or equivalent experience

Job description

Service Manager - Medicine Care Group

The closing date is 25 November 2025

We are looking for a Service Manager to join our Gastroenterology Directorate. This role will support the Medical Operational Management to deliver high quality care to patients in the Gastroenterology and Hepatology services.

You will be responsible for line managing a team of secretarial and administrative staff, including acting as an appointment panel member, recruitment, conducting personal development reviews, dealing with disciplinary, grievance, sickness absence and performance issues, ensuring appropriate training, managing staff work allocation and reallocation as required.

If you are an organised individual with strong admin and leadership skills, we would love to hear from you.

Main duties of the job

Our successful candidate will be required to:

• Provide management support on a daily basis. The main focus of this is to manage day‑to‑day operational issues, to ensure smooth running of all the directorate's services.


• Assist the Operational Service Manager in the maintenance and development of clinic/theatre timetables, clinic templates, appointment systems and scheduling.


• Support the Operational Service Manager in investigating and responding to patient complaints and concerns, received in an appropriate and timely manner, in accordance with Trust policy.


• To be responsible for the monitoring of patient pathways, including undertaking activity and waiting list monitoring, for both outpatient and inpatient patients to enable the specialty to meet access targets.

About us

• Access to the NHS Pension Scheme, providing generous benefits upon retirement, as well as a lump sum and pension for dependants.


• 27 days holiday rising to 33 days (depending on NHS Trust service).


• A generous relocation package of up to 30% of salary (capped at £18k) to support with relocation expenses for hard to fill positions where relocation would be an expectation.


• A variety of different types of paid and unpaid leave covering emergency and planned leave.


• Confidential advice and support on personal, work, family and relationship issues, 24/7, from our Employee Assistance Programme.


• NHS Car Lease scheme and Cycle to Work scheme.


• An extensive range of learning and development opportunities.


• Discounts on restaurants, getaways, shopping, motoring, cinema and finance from a range of providers.

For further information on the fantastic range of benefits we offer please visit the Trust's dedicated Staff Benefits pages.

Job responsibilities

A full description of the role is available in the attachment: job description.

Please note that if a high number of applications are received this advert may close early. You are advised to submit your application at the earliest opportunity.

Working for the Trust

Across our organisation, people are guided by values that were co‑developed with staff: we are kind; we are open; and we pursue excellence.

Our values play into our ambition to develop a more diverse workforce, truly representative of our communities. We welcome applications from everyone, while working with our Staff Networks – including our Race Equality, LGBTQ+, Disability and Carers Networks – to increase the number of applications we receive from different backgrounds. If there is anything we can do to make our application process more accessible to you, please contact: [e-mail].

As part of seeking to become more inclusive, we will consider requests for flexible working from the start of your employment. It may not be suitable for every role, but we will try and be supportive where we can. We would encourage you to speak to the recruiting manager named within this advert to discuss any requirements you may have.

Armed Forces Friendly Employer

We are holders of the Gold Award from the Defence Employer Recognition Scheme, which is helping actively promote SaBRE – Supporting Britains Reservists and Employers. This means that we have made a statement of intent to support all Defence personnel, including with applications for employment.

Person Specification

Experience

• Educated to Degree Level OR have equivalent experience.


• Significant administrative experience including Staff Management/ Supervisory experience.


• Previous experience of dealing with sensitive and/or complex situations.


• Experience of dealing with a wide range of service users.


• Understanding of RTT 18 week pathway.

Personal Attributes

• Self‑discipline/motivated to function independently, but also able to motivate others.

Skills

• Possess a range of developed communication skills.


• Able to organise and prioritise both own workload and that of others as required.


• Have the ability to exercise sound judgement in relation to problem solving and identifying situations requiring further advice.


• Able to function effectively as part of a team.


• Experience of managing organisational change within a team e.g. restructures, changes to job requirements.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

York and Scarborough Teaching Hospitals NHS Foundation Trust