Service Manager - Industrial Lifting Equipment

Merit Careers Limited; Rochester; On-site; GBP 60,000 - 80,000; Full time

Job summary

A global leader in industrial equipment is looking for a Service Manager in Rochester, Kent. In this full-time role, you will lead a team, ensuring high customer satisfaction and operational excellence. The ideal candidate has strong people management skills, a background in the maintenance service business, and is self-motivated. The role offers a competitive salary and numerous benefits aimed at personal development and workplace safety.

Benefits

Personal development opportunities

Attractive remuneration package

Bonus incentives

Qualifications

• Minimum three years’ experience in service management or crane industry.
• Both practical and theoretical engineering experience required.
• Basic financial and business understanding is beneficial.

Responsibilities

• Develop health and safety culture within the branch.
• Manage employee performance and development.
• Ensure high customer satisfaction is achieved.
• Conduct customer business reviews and resource planning.
• Manage recruitment and budget reporting.

Skills

People management

Customer focus

Self-motivated

Team building

Operational leadership

Job description

Job Description

50k + HUGE BENEFITS

My client a Global leading specialist within Industrial Lifting Equipment believe that great customer experience is built on the people behind the name – people committed to providing their customers with lifting equipment and services that lift their businesses. Everything they do, they do with passion and drive. This is what makes their Companya unique place to work.

They have an exciting opportunity for a Service Manager to join the team in Rochester, Kent on a full time, permanent basis.

The hours of work will be 37.5 hours per week.

This is a key management role within the Branch. The ideal candidate needs to be absolutely trustworthy, committed to achieving results and self-motivating, you should have people management experience and be an extremely good team builder. Satisfying customers is the absolute key to success in this business and any applicant must be flexible and customer focused.

Both practical and theoretical engineering experience is necessary, as is an understanding and at least three years’ relevant experience of the maintenance service business/ crane industry/electrical knowledge. Basic financial and business understanding is also beneficial.

Your duties will include:

• Development of Health and Safety Culture including branch and workplace safety.
• Employee management,performance and development.
• Ensuring a high level of customer satisfaction is achieved and maintained.
• Customer business reviews.
• Resource planning.
• Recruitment.
• Budget management, analysis and reporting.
• Forecasting.
• Project Management.
• Productivity review and management.
• Leadership and direct all operational field activities and resources including safety.
• Operationally derived quoting/customer consultation,
• Material requisition/preparation
• Vehicle and equipment management and service request execution.

What is on offer:

They are committed to the personal development of all its employees and can proudly confirm that this position includes a host of benefits. An attractive remuneration/benefits package is offered including a good base salary (dependent on experience) and bonus