Service Manager IAC | Croydon Health Services NHS Trust

CROYDON HEALTH SERVICES NHS TRUST; Greater London; On-site; GBP 41,000 - 50,000; Full time

Job summary

A regional health services provider in Greater London is seeking a Service Manager for Gastroenterology and Endoscopy to lead operational delivery of elective waiting lists and paediatric services. The ideal candidate will manage teams, support governance, and ensure compliance with performance standards. This role offers an opportunity to make a significant impact in patient care and team management within a dynamic operational environment.

Qualifications

• Experience in managing administrative and support teams within healthcare services.
• Ability to deliver appraisal and mandatory training for all staff.
• Understanding of performance management systems and compliance standards.

Responsibilities

• Support governance arrangements within the directorate including audit and health safety.
• Manage administrative and support teams for service delivery.
• Lead on performance management systems ensuring compliance with Trust standards.

Job description

Service Manager – Gastroenterology/Endoscopy/D&E and renal/Community diabetes – Band 7

This role is responsible for the successful operational delivery of the elective waiting list and relevant paediatrics services to a high standard of patient and clinical satisfaction. The role will also be responsible for supporting the mobilisation and implementation of new services and co‑ordination of operational teams, and is accountable to the operations manager in the Gastroenterology/Endoscopy/Diabetes/Endocrinology and renal /Community diabetes Directorate. The post holder will work as part of a dynamic team in delivering a safe and effective service for the IAC multidisciplinary team.

Responsibilities

• Support the governance arrangements within the directorate including audit, complaints, incidents, risk and health and safety.
• Manage administrative and support teams within the service/directorate.
• Deliver appraisal and mandatory training requirements for all staff within these teams.
• Lead the directorate performance management systems, ensuring that Trust and monitor standards are understood and adhered to and that performance reports are produced to enable divisional compliance.

About the Trust

Croydon Health Services NHS Trust provides hospital and community services from a number of community and specialist clinics throughout Croydon. The Trust was formed on 1st August 2010 through the integration of Croydon Community Health Services and Mayday Healthcare NHS Trust. Around 4,100 staff provide services for a population of over 360,000 people who are relatively young with a high level of ethnic diversity. Our main hospital site, Croydon University Hospital, is one of the busiest in London. We are also leading the way in providing more healthcare outside hospitals at clinics, specialist centres and in people’s homes. Our experienced district nursing teams, Allied Health Professionals and community matrons look after people of all ages across Croydon and our Children’s Hospital at Home cares for children with long‑term conditions without them having to come to hospital. Across the NHS everyone is working hard to meet growing demand and we’re no exception. But with the right people on board, we are rising to this challenge, putting our people in the driving seat, encouraging innovation and transforming our services to give local people the quality of care they deserve. Croydon Health Services puts a great deal of importance on education and training throughout the careers of all of our staff. As well as offering access to a range of core skills training and professional development.