Service Manager IAC

Croydon Health Services NHS Trust; Croydon; On-site; GBP 53,000 - 61,000; Full time

Job summary

A regional health service organization in Croydon is seeking a Service Manager for Gastroenterology/Endoscopy. This role involves operational delivery of elective waiting lists, support for new services, and management of teams. The ideal candidate will have a degree, leadership experience in health services, and strong IT skills. Competitive salary ranging from £53,751 to £60,651 per annum pro-rated.

Qualifications

• Minimum degree level or above in relevant subject.
• Management or leadership qualification or equivalent experience.
• Proven experience of leadership in health or social care services.

Responsibilities

• Operational delivery of elective waiting list and paediatric services.
• Support mobilisation and implementation of new services.
• Provide leadership and training to staff.

Skills

Leadership in health services

Advanced Excel

HR functions management

Training delivery

Education

Degree in relevant subject

Management/leadership qualification

Tools

MS Office

Health care data systems

Job description

This role is responsible for the successful operational delivery of the elective waiting list and relevant paediatrics services to a high standard of patient and clinical satisfaction.

Service Manager - Gastroenterology/Endoscopy/D&E and renal/Community diabetes - Band 7

• Support governance arrangements within the directorate (audit, complaints, incidents, risk and health and safety).
• Manage administrative and support teams within the service/directorate.
• Deliver appraisal and mandatory training requirements for all staff.
• Lead the directorate performance management systems ensuring Trust and monitor standards are understood and adhered to and that performance reports are produced to enable divisional compliance.
• Co‑ordinate mobilisation and implementation of new services and optimal use of operational teams.

Key Responsibilities

• Operational delivery of elective waiting list and paediatric services.
• Support mobilisation and implementation of new services.
• Co‑ordinate operational teams.
• Provide leadership and training to staff.
• Ensure compliance with governance, audit, incident and risk management.

Qualifications and Experience

• Minimum degree level or above in relevant subject.
• Management or leadership qualification or equivalent experience.
• Proven experience of leadership in health or social care services.
• Experience of HR functions: sickness management and appraisals.
• IT skills: advanced Excel and familiarity with MS Office and health care data systems.
• Experience with formal complaints in the healthcare sector.

Knowledge

• Working knowledge of NHS health and social care system, policies, procedures and legislation.
• Demonstrate knowledge of managing services in NHS and implementing improvements.
• Understanding current challenges in NHS and knowledge of services in the JD.

About Croydon Health Services NHS Trust

Croydon Health Services NHS Trust provides hospital and community services throughout Croydon, supporting a population of over 360,000 people with a diverse and predominantly young community. The Trust operates the Croydon University Hospital, specialist clinics, community care and children’s services.

Benefits

£53,751 to £60,651 per annum pro‑rata, including HCAS.