Service Manager - Help And Risk Intervention Service

Opus People Solutions Ltd; Mid Suffolk; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading service provider in Suffolk seeks a Service Manager for the Co-ordinated Help and Risk Intervention Service. The role involves leading a team, ensuring high-quality support for vulnerable young people facing emotional distress. Strong leadership and knowledge of safeguarding are essential. Competitive pay rate of £41.86 – £50.07 per hour is offered in this impactful position.

Qualifications

• Proven leadership experience in mental health, social care, or crisis intervention.
• Strong knowledge of safeguarding legislation and multi-agency working.
• Excellent communication and interpersonal skills.
• Experience in service development and quality assurance.

Responsibilities

• Lead and oversee the CHRIS team, ensuring quality interventions.
• Manage staffing, rotas, and resource allocation.
• Build relationships with health and social care partners.
• Ensure compliance with relevant legislation and prepare reports.

Skills

Leadership experience in mental health

Knowledge of safeguarding legislation

Excellent communication skills

Service development experience

Job description

Job Title: Service Manager - Co-ordinated Help and Risk Intervention Service (CHRIS)

Location: Suffolk

Pay Rate: £41.86 – £50.07 per hour

About the Service

The Co-ordinated Help and Risk Intervention Service (CHRIS) provides short-term, intensive support to children and young people (under 18) experiencing severe emotional distress, self-harm risk, or suicidal ideation. The service aims to prevent escalation to crisis and hospitalization by delivering focused interventions and working collaboratively with families and professionals.

Purpose of the Role

The Service Manager will lead and oversee the CHRIS team, ensuring high-quality, evidence-based interventions are delivered to reduce risk and improve outcomes for vulnerable young people. This role involves operational management, safeguarding oversight, and partnership working across health, social care, and education sectors.

Key Responsibilities

• Leadership & Team Management
  • Provide line management, supervision, and professional development for CHRIS staff.
  • Ensure effective team performance and adherence to service standards.
• Service Delivery
  • Oversee the delivery of both Direct and Consultation pathways.
  • Ensure interventions are timely, appropriate, and outcome-focused.
• Safeguarding & Risk Management
  • Maintain robust safeguarding practices and risk assessment processes.
  • Lead on complex case discussions and decision-making.
• Operational Oversight
  • Manage staffing, rotas, and resource allocation.
  • Monitor service performance and implement quality improvement initiatives.
• Partnership & Stakeholder Engagement
  • Represent CHRIS at multi-agency meetings and forums.
  • Build strong relationships with health, education, and social care partners.
• Compliance & Reporting
  • Ensure compliance with relevant legislation, policies, and procedures.
  • Prepare reports and contribute to strategic planning.

Essential Skills & Experience

• Proven leadership experience in mental health, social care, or crisis intervention.
• Strong knowledge of safeguarding legislation and multi-agency working.
• Excellent communication and interpersonal skills.
• Experience in service development and quality assurance.

If you thrive to make a difference and have 3 years Social worker experience and this is the role for you, then we would love to hear from you.