Service Manager Haringey Urgent Care Services

Whittington NHS Trust; Greater London; On-site; GBP 50,000 - 65,000; Full time

Job summary

A leading healthcare organization in Greater London seeks an exceptional Urgent Response Service Manager to lead and innovate in multidisciplinary teams. The ideal candidate will possess a relevant degree, have at least 3 years of senior managerial experience in the NHS, and demonstrate strong leadership and problem-solving skills. This role comes with benefits like a flexible working policy and opportunities for professional development.

Benefits

Flexible working policy

Professional development opportunities

Season ticket loan

Annual leave scheme

Car lease scheme

Qualifications

• Minimum of 3 years previous senior managerial experience in a large NHS organisation.
• Demonstrable capability for senior clinical service management.
• Ability to deliver change and performance with clinical teams.

Responsibilities

• Drive transformation and maintain high-quality services.
• Lead and inspire multidisciplinary teams across services.
• Ensure safe, effective delivery of care.

Skills

Written communication

Verbal communication

Leadership

Problem-solving

Planning

Analytical skills

Education

Degree or Diploma in a relevant profession

Postgraduate management qualification (desirable)

Job description

Urgent Response Service Manager (Band 8b)

Join an Outstanding Team and Make a Real Difference!

Job Overview

Whittington Health Adult Community Services (ACS) is rated Outstanding by the CQC. We are looking for an exceptional leader to help us maintain and build on that success, driving innovation and leading inclusive teams.

Key Responsibilities

• Drive transformation and maintain high-quality services aligned with Trust values and national guidance.
• Lead and inspire multidisciplinary teams across Urgent Response services.
• Ensure safe, effective delivery of care and foster integrated working with partners such as local councils, CCGs, and acute services.
• Deputise for the Borough Lead & Associate Director of AHPs when required.
• Oversee recruitment, retention, and professional development of staff.
• Champion service redesign and improvement initiatives.
• Support staff for community services listed below in Haringey: Integrated Discharge Team, Rapid Response, Virtual Ward, Haringey Stroke Services, Bed-based Intermediate Care, Therapy Assessments, Early Supported Discharge.

Qualifications & Experience

• Degree or Diploma in a relevant profession.
• Demonstrable capability for senior clinical service management in a large, complex healthcare environment, including staff, financial, and change management.
• Minimum of 3 years previous senior managerial experience in a large NHS organisation.
• Ability to deliver change and performance with clinical teams, think strategically, prioritise work programmes, manage deadlines, deliver cost improvements, and utilise computer literacy.
• Knowledge of Clinical Governance and community services.
• Registration with the NMC or Health Professions Council is desirable, as is a postgraduate management qualification.

Skills & Abilities

• Excellent written and verbal communication; able to present complex information to senior managers.
• Strong leadership, motivation, and influencing skills.
• Highly developed problem‑solving and clinical reasoning abilities.
• Organising, planning, and analytical skills to address complex issues.
• Proactive, self‑motivated, adaptable, and able to promote equality and diversity.

Personal Qualities

• Resilience and strong interpersonal skills.
• Ability to work independently and as part of a team.
• Self‑motivation and ability to motivate others.
• Promotes equality and diversity within the workplace.

Benefits & Flexible Working

• Flexible working policy recognising all life stages.
• Professional development opportunities.
• Trust‑wide offers: season ticket loan, annual leave scheme, car lease scheme.

Safeguarding Children & Adults

All staff must comply with London Child Protection Procedures, London Multi‑Agency Safeguarding Vulnerable Adults Pan London Procedures, and local information‑sharing protocols. Participation in required training and supervision is mandatory.

Application Process

1. Submit a concise CV and cover letter demonstrating how you meet the essential criteria.
2. Applications will be reviewed on a rolling basis; early submission is encouraged.
3. Shortlisted candidates will be contacted for a virtual interview.