Service Manager - General Surgery, Urology

NHS; Ashford; On-site; GBP 57,000 - 65,000; Full time

Job summary

A leading healthcare trust in Ashford is seeking a Service Manager for Urology & Vascular services. The ideal candidate will provide effective operational management, ensuring high standards of care and performance. Responsibilities include managing clinical services, meeting performance targets, and improving service delivery. Candidates must have a Post-Graduate qualification and management experience. This permanent, full-time role offers a competitive salary of £57,888 to £64,880.

Qualifications

• Management experience in the Acute Sector.
• Operational management of a service and team.
• Knowledge of national performance metrics.

Responsibilities

• Ensure effective use of resources.
• Contribute to the Trust's strategic objectives.

Skills

IT skills including data analysis

Report writing and presentation skills

Excellent communication

Education

Post-Graduate Diploma or Masters level

Job description

Job Summary

An opportunity to work as the Service Manager role for Urology & Vascular within the GS-ACT division.

We are looking for an effective, motivated leader with proven service delivery experience in a fast‑paced environment who will approach this interesting and varied position with energy and enthusiasm.

Main Duties

• Provide timely, effective, proactive operational management support to Urology & Vascular services.
• Assist lead clinicians and senior managers as required and ensure that the Department functions in a responsive, innovative way, delivering the highest possible clinical and performance standards.
• Support the Associate Director of Operations in meeting all performance, finance and quality targets.
• Develop and implement lasting solutions to challenges in conjunction with clinical and managerial colleagues.
• Use resources efficiently to the highest standards of patient care and excellent service delivery.
• Full operational management of the clinical services, including performance against internal and national KPIs, clinical governance, financial management, service development and staff management.

About Us

Ashford and St. Peters Hospitals NHS Foundation Trust serves a population of more than 410,000 people in North‑West Surrey, parts of Hounslow and beyond.

Over 3,700 highly trained doctors, nurses, midwives, therapists, healthcare scientists and other support staff provide a wide range of services across our two hospital sites: Ashford and St. Peter’s, Chertsey.

We also run many specialist clinics in the community and local community hospitals.

Our vision is to be one of the best healthcare trusts in the country. There has never been a better time to join us in the NHS at Ashford & St. Peters Hospitals NHS Foundation Trust with a strong commitment to staff health and wellbeing.

We are committed to continuous professional development, staff benefits and flexibility to shape our workforce around patient care.

Job Details

• Posted on: 21 November 2025
• Pay Scheme: Agenda for Change
• Band: Band 8a
• Salary: £57,888 to £64,880 a year, inc. HCAS
• Contract Type: Permanent
• Working Pattern: Full‑time
• Reference Number: 323‑SM5929‑SK
• Location: Ashford and St Peters Hospital (Dual Site), London Road, Ashford, TW15 3AA

Responsibilities

• Ensure continuous improvement and effective use of resources.
• Contribute to the Trust’s vision, strategic objectives and key work programmes.

Person Specification

Qualifications and Training (Essential)

• Educated to Post‑Graduate Diploma or Masters level and/or equivalent experience.
• Project Management and CPD.

Experience (Essential)

• Management Experience in the Acute Sector.
• Operational Management of a service and team.
• National Performance metrics knowledge – RTT / Cancer.

Desirable

• Experience of implementing service change for improvement, quality and cost.

Skills (Essential)

• Full range of IT skills, including data analysis and packages.
• Evidence of report writing and presenting skills, including Business cases and clinical strategy.
• Excellent communication, verbal and written; ability to influence decision making with senior clinical staff.

Other Essential

• Able to demonstrate honesty, reliability and trustworthiness.
• Ability to travel between trust sites.
• Ability to be flexible to meet the needs of the team, service and Trust.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and will require a Disclosure and Barring Service check for any prior convictions.

Employer Details

Employer name: Ashford & St. Peter's Hospitals NHS Foundation Trust

Address: Ashford and St Peters Hospital (Dual Site), London Road, Ashford, TW15 3AA

Website: https://www.ashfordstpeters.nhs.uk/