Service Manager (£3,000 Joining Bonus!)

National Care Group; Great Ellingham; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading care provider in the UK is seeking a Service Manager to oversee the wellbeing of individuals and lead a team. The ideal candidate should have experience with learning disabilities and a Level 3 qualification in Health and Social Care. This role offers opportunities for career development and paid training in a supportive environment.

Benefits

Paid training

Inclusive culture

Career development opportunities

Refer a Friend scheme

Qualifications

• Experience managing a team including rotas, appraisals, and disciplinaries.
• Minimum qualification of Level 3 in Health and Social Care, aiming for Level 5.
• Experience supporting adults with learning disabilities and/or mental health conditions.

Responsibilities

• Devise, implement, and review support plans focusing on outcomes.
• Perform audits of support and health action plans.
• Plan and organize meetings and day-to-day communications.
• Mentor or train staff in structured sessions.

Skills

Experience supporting adults with learning disabilities

Team management

Ability to motivate a team

Education

Level 3 in Health and Social Care

Job description

Service Manager – Job Summary

Job Description: Service Manager
Hours per week: 40
Salary: £30,000 per annum with a £3,000 Joining Bonus!

Location: Great Ellingham, Norfolk. 8‑Acres service, recently classed as GOOD in 4 areas and OUTSTANDING in caring by the latest CQC inspection.

About National Care Group

National Care Group is one of the UK’s leading providers of adult social care, supporting people with learning disabilities, mental health needs, acquired brain injuries, autistic people, and complex related needs. Its mission is to empower those it supports to lead their best life, enabling them to unlock their full potential and live as independently as possible within their community.

Westward Care, a part of the National Care Group, specialises in working alongside people with Learning Disabilities, Autism and Complex Needs. 8 Acres provides one‑to‑one support to 18 individuals with learning disabilities, autism and/or complex needs within a residential setting. Situated in Great Ellingham, 8 Acres is just a few miles north of Attleborough.

Service Manager Role

The Service Manager’s role is essential to the wellbeing and safety of the people we support and to the development of the team of people employed to support them. You will lead by example and demonstrate safe, effective working practices while actively mentoring and developing individuals and staff teams in line with all relevant and current industry legislation and best practice.

Key Responsibilities

• Devise, implement and review support plans with individuals focusing on safe and achievable outcomes and goals, ensuring the service users’ wishes are reflected.
• Assess and develop outcome‑focused risk management plans.
• Perform audits of support plans, health action plans, risk assessments and management plans, and financial management systems where a team leader/care manager is responsible.
• Effectively manage your own diary to give full support to our services.
• Be a point of contact for all service users, their families and staff within your network.
• Contribute to management meetings, daily office functions and represent the company in the public/professional domain when needed.
• Plan and organise meetings and communicate on day‑to‑day issues with your manager.
• Ensure information held by the company about individual service users is kept securely and updated regularly in line with the Data Protection Act 1998.
• Support staff to work within the boundaries of their role and capabilities.
• Be involved in fact‑finding and information gathering where complaints or concerns have been raised.
• Plan and deliver staff appraisals, supervisions and other HR‑related tasks, and participate in the disciplinary process where necessary.
• Carry out relevant risk assessments in regard to health and safety in the workplace, specifically lone‑working practices.
• Mentor or train staff either in structured sessions or while working alongside them.
• Ensure and monitor that support staff follow policies, procedures and guidance from the Employee Handbook.
• Fully comply with the requirements set out by the Health and Social Care Act 2014, Health and Safety at Work Act 1974, GSCC, Health and Social Care Regulations 2010, Safeguarding Policies and CQC standards.
• Understand and adhere to the policies as set out in the Mental Health Act 2013.

Ideal Candidate

• Experience supporting adults with learning disabilities and/or mental health conditions.
• Minimum of a Level 3 in Health and Social Care with an aim to complete Level 5.
• Experience managing a team including rotas, appraisals and disciplinaries.
• Ability to motivate and encourage a team successfully.

What’s in it for you?

• Opportunity to develop a career in a secure and fulfilling role at an organisation that values growing its team from within.
• Continuously learn on the job with paid training and opportunities to gain recognised qualifications.
• Inclusive culture that celebrates age, gender and diversity.
• Environment of wellbeing with support to stay healthy and happy.
• Rewards through a Refer a Friend scheme.
• Access to the Stream app for greater control over finances.

Contact Details

National Care Group
Tel: [phone]
Contact: Jason Kenyon
Email: [e-mail]