Service Manager - Fire & Security

Verelogic; Cambridge; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading fire and security provider in Cambridge is looking for an experienced Service Manager to oversee operations. You'll lead a team, manage service desk operations, and ensure customer satisfaction while maintaining compliance with industry standards. The ideal candidate will have strong technical knowledge of fire and security systems and excellent communication skills. This role offers a competitive salary, company car, and great benefits.

Benefits

Company car

Company laptop and mobile phone

Pension scheme

Medicash Health Cash Plan

23 days holiday + bank holidays

Qualifications

• Strong technical knowledge of fire and security system installation, servicing and maintenance.
• Experience with commissioning and industry standards.
• Ability to complete and review technical documentation.

Responsibilities

• Lead and support a team of engineers and service administrators.
• Manage service desk operations and ensure compliance.
• Oversee inspections, reporting, repairs, and quality of work.

Skills

Technical knowledge of fire and security systems

Excellent communication skills

Problem-solving skills

Strong IT skills (Word, Excel, Outlook)

Ability to interpret technical drawings

Tools

Kentec

Advanced

Morley

Ziton

Gent

Job description

Job Title: Service Manager - Fire & Security

Location: Fordham, Cambridgeshire

Salary & benefits: Competitive

An established, accredited Fire & Security provider in East Anglia is expanding its leadership team and seeking an experienced Service Manager to oversee service and installation operations across fire detection, emergency lighting, extinguishers, and security systems.

This is a key management role within a growing independent business that supports commercial, industrial, education and healthcare clients.

Working closely with the senior leadership team, you will help drive performance, compliance, customer satisfaction and operational efficiency.

Key Responsibilities

• Lead and support a team of engineers and service administrators to meet departmental goals.
• Maintain deep knowledge of industry standards, products and services.
• Deliver an exceptional customer experience and maintain strong client relationships.
• Manage service desk operations, monitor efficiency and implement improvements.
• Ensure compliance with all industry regulations, standards and accreditations.
• Oversee inspections, reporting, repairs, and quality of work – stepping in hands‑on when required.
• Identify recurring issues and implement solutions to reduce downtime and improve service quality.
• Ensure all documentation is completed accurately, promptly and in line with ISO procedures.
• Uphold a professional, presentable and customer‑focused approach at all times.

This list is not exhaustive; additional responsibilities may be required as the business grows.

Skills & Experience

• Strong technical knowledge of fire and security system installation, servicing and maintenance.
• Commissioning experience preferred (FIA units 1, 2/3, 6 advantageous).
• Experience with systems such as Kentec, Advanced, Morley; Ziton or Gent beneficial.
• Ability to complete and review technical documentation.
• Understanding of programming/configuration and commissioning methodologies.
• Strong IT skills (Word, Excel, Outlook).
• Excellent communication skills – written, verbal, and numerical.
• Organised, proactive and able to work independently or as part of a team.
• Strong customer‑facing capability with a professional and positive approach.
• Ability to interpret technical drawings and specifications.
• High attention to detail and strong problem‑solving skills.
• Flexible, committed and willing to go the extra mile to deliver results.

Benefits

• Competitive salary (discussed individually)
• Company car
• Company laptop & mobile phone
• Pension scheme
• Medicash Health Cash Plan
• 23 days holiday + bank holidays

If you have proven experience in fire and security, enjoy taking ownership, and want to play a key role in a growing independent business, please send your CV to (url removed).