Service Manager – Employment Services (Hybrid)

Sopra Steria; Sheffield; Hybrid; GBP 45,000 - 50,000; Full time

Job summary

A leading digital services firm in the UK is seeking a Service Manager to deliver high-quality Employment Services within the NHS. The role involves overseeing service performance, resolving issues, and building strong client relationships. Ideal candidates should have service management experience, excellent communication skills, and familiarity with the NHS sector. This full-time position offers a hybrid work option and competitive benefits including a 10% bonus.

Benefits

10% Bonus

£5,400 car allowance

25 days annual leave

Private medical

Life assurance

Pension

Generous flexible benefits fund

Qualifications

• Experience in managing service and contracts, preferably in a similar industry.
• Strong communication skills, both written and verbal.
• Ability to build and maintain relationships with clients.

Responsibilities

• Oversee service performance and ensure standards are met.
• Resolve service issues and implement preventative measures.
• Build and maintain strong, positive relationships with clients.

Skills

Service & contract management experience

Knowledge of shared service delivery

Familiarity with the NHS sector

Sales and account growth experience

Contract law knowledge

Ability to identify service improvements

Excellent communication skills

Detail oriented

Proficiency in CRM software

Tools

Microsoft Office suite

Contract Management Tools

Job description

A leading digital services firm in the UK is seeking a Service Manager to deliver high-quality Employment Services within the NHS. The role involves overseeing service performance, resolving issues, and building strong client relationships. Ideal candidates should have service management experience, excellent communication skills, and familiarity with the NHS sector. This full-time position offers a hybrid work option and competitive benefits including a 10% bonus.