Service Manager (Damp, Mould & Disrepair)

Stonewater; United Kingdom; On-site; GBP 40,000 - 55,000; Full time

Job summary

A leading housing provider in the United Kingdom seeks an experienced Service Manager for a 6-month FTC. The role focuses on overseeing the operational delivery of damp, mould, and disrepair cases, managing contracts and teams, and fostering relationships with stakeholders. The ideal candidate will have proven leadership experience in customer-facing services, strong problem-solving skills, and the ability to deliver impactful results. This position offers an opportunity to contribute to community welfare and operational excellence.

Benefits

Disability confident employer

Menopause friendly employer

Investment in employee wellbeing

Qualifications

• Proven experience leading multi-disciplined teams across wide geographical areas.
• Strong background in customer-facing services, with the ability to embed values and deliver excellent outcomes.
• Track record of building and sustaining relationships with contractors and stakeholders.
• Experience in performance management systems and digital innovation.
• Excellent problem-solving and decision-making skills.
• Strong communication skills and ability to produce clear, impactful reports.

Responsibilities

• Lead the operational delivery of damp, mould, and disrepair cases across the UK.
• Manage surveying and remedial contracts, ensuring compliance with KPIs, budgets, and contract terms.
• Oversee a team of Business Partners and administration support.
• Build and sustain strong relationships with customers, contractors, and local authorities.
• Provide performance reports and manage escalations.

Skills

Experience leading multi-disciplined teams

Customer-facing services

Relationship building

Performance management systems

Problem-solving skills

Strong communication skills

Job description

Stonewater is seeking a passionate and experienced Service Manager on an initial 6 month FTC, to lead our national service delivery in tackling damp, mould, and disrepair. This is a pivotal role in ensuring our customers live in safe, healthy homes while embedding our values across all operations.

Key responsibilities

• Lead the operational delivery of damp, mould, and disrepair cases across the UK.
• Manage surveying and remedial contracts, ensuring compliance with KPIs, budgets, and contract terms.
• Oversee a team of Business Partners and administration support, fostering a culture of excellence and accountability.
• Build and sustain strong relationships with customers, contractors, local authorities, and environmental teams.
• Provide performance reports, manage escalations, and drive continuous improvement.
• Ensure resolution of HHSRS hazards and embed Stonewater’s digital vision into processes.
• Champion Stonewater’s digital vision by embedding innovative processes.
• Support procurement and mobilisation of new supply chain partners.
• Contribute to customer involvement strategies, giving residents a voice in shaping services.

What we’re looking for

• Proven experience leading multi-disciplined teams across wide geographical areas.
• Strong background in customer-facing services, with the ability to embed values and deliver excellent outcomes.
• Track record of building and sustaining relationships with contractors and stakeholders.
• Experience in performance management systems and digital innovation.
• Excellent problem-solving and decision-making skills.
• Strong communication skills and ability to produce clear, impactful reports.

Discover Stonewater

Stonewater is a leading housing provider. We manage around 40,000 homes, serving 93,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme.

Our mission is to provide quality homes and services for people whose needs are not met by the open market.

We’re looking for like-minded people to join our team of over 900 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people’s lives.

We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. We are committed to being a Menopause Friendly employer and working towards accreditation our Menopause Friendly accreditation.

Are you ready to #DiscoverStonewater?

Stonewater reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date.