Service Manager / Coordinator

Supertemps Limited; Mold; On-site; GBP 60,000 - 80,000; Full time

Job summary

A dedicated youth support organization in Mold is seeking a Service Manager to lead and mentor staff, ensuring quality standards and positive outcomes for young people. The ideal candidate will have at least 3 years of youth management experience and strong leadership skills. This temporary full-time role offers an hourly rate of £20.51.

Qualifications

• Minimum 3 years’ CYP management experience, including at least 1 year in a care coordinator/manager role.
• Committed and passionate about developing staff and delivering excellent outcomes.
• Strong leadership, organisational, and communication skills.

Responsibilities

• Maintain and update Young Person–centred plans and risk assessments.
• Lead and support staff, including supervisions and rota planning.
• Manage systems and monitor productivity.
• Handle calls, emails, and enquiries efficiently.
• Accountable for service quality and safeguarding.

Skills

Leadership

Organisational skills

Communication skills

Education

Level 5 in Supporting Young People

Job description

Looking for a role where every day brings meaningful impact and the opportunity to support Young People to achieve independence and positive life outcomes? Join a dedicated team where you’ll lead and mentor staff, drive quality standards, and make a genuine difference.

In the Service Manager job, you will be:

• Maintain and update Young Person–centred plans, risk assessments and documentation, ensuring social, emotional and educational needs are met
• Lead and support staff, including supervisions, appraisals, return-to-work meetings, and rota planning, ensuring safe staffing and compliance
• Manage systems, monitor productivity, and coordinate meetings with staff, Young People, and external professionals
• Handle calls, emails, enquiries and invoices efficiently
• Take accountability for service quality, safeguarding, and reporting concerns promptly

To be considered for the Service Manager position you must have:

• Minimum 3 years’ CYP management experience, including at least 1 year in a care coordinator/manager role
• Committed and passionate about developing staff and delivering excellent outcomes
• Level 5 in Supporting Young People (or willingness to complete)
• Strong leadership, organisational, and communication skills

This is a full‑time role working 37.5 hours per week (Monday to Friday, 8.30 am to 5 pm) on a temporary basis of 1 month initially, whilst recruitment for a permanent position is underway. You’ll be based in Mold, starting at an hourly rate of £20.51 (equivalent to approx. £40,000 per year).

If you are motivated to make a real difference in young people’s lives, please get in touch today.