Service Manager: Advice Service

Citizens Advice; Warrington; On-site; GBP 38,000; Part time

Job summary

A community-focused advisory organization in Warrington seeks a skilled Service Manager to lead advice services. This part-time role involves operational management, developing services to meet local needs and strategic oversight. The ideal candidate will support staff and drive improvements to maintain high standards. This position offers a part-time contract and requires strong leadership skills.

Benefits

3% workplace pension

Responsibilities

• Lead and manage existing advice and training services.
• Develop relevant services for the community in Warrington.
• Implement service improvements and changes while meeting organizational objectives.

Job description

Job Details

• Job Title: Service Manager – Advice Services
• Hours: 21.75 or 29 hours per week over three or four days
• Salary: £37,252.32 pro rata plus 3% workplace pension
• Contract Status: Part-time, Permanent
• Reports To: Deputy Chief Executive Officer

Responsibilities

We are looking for a skilled leader who is passionate about providing an effective advice service to those most in need and enjoys supporting team members to achieve good quality outcomes for people.

The role will involve leadership and management of existing advice and training services, and a drive to develop them so we continue to be relevant to people living and working in Warrington. The post-holder will have overall responsibility for the management of our quality of advice and information assurance.

You would be part of the management team, working together to meet the organisation’s objectives, including improving client access to services, diversifying and increasing income, and working with community partners. You will lead the implementation of service improvements and changes, strategic and operational plans, and support the development of new services and funding streams.

This role combines strategic oversight, operational management, and staff supervision to maintain excellent service standards, deliver organisational objectives, and respond to local community needs.

Application

Email: [e-mail]

Closing date: 12:00 Noon, 18th November 2025; Interviews: 2nd December 2025