Service Manager - Addictions

Athona; City Of London; On-site; GBP 60,000; Full time

Job summary

A leading healthcare provider is seeking an experienced Registered Manager for a luxury, therapy-led residential recovery service in North London. In this role, you will oversee daily operations, ensure compliance, and manage a team of therapists. Ideal candidates will have substantial operational leadership experience and a commitment to delivering exceptional client outcomes. This position offers a competitive salary of circa £60,000 and potential for progression to Operational Director.

Benefits

Clear progression to Operational Director

One day WFH once established

NVQ Level 5 funded post-probation

Supportive leadership environment

Qualifications

• Proven Registered Manager or senior operational leadership experience.
• CQC registration or readiness to register promptly.
• Strong commercial acumen, performance management, and problem-solving.

Responsibilities

• Lead day-to-day operations in a luxury, therapy-led residential service.
• Manage Therapy Lead and oversee therapists and support workers.
• Drive occupancy, budgets, and commercial performance.

Skills

Registered Manager experience

CQC compliance

Commercial acumen

Performance management

Confident communication

Education

NVQ Level 5

NVQ Level 3 with progression

Job description

Job Description

Currently we have an excellent opportunity for an experienced Registered Manager to lead a new, luxury, therapy‑led residential recovery service in North London. This low‑acuity, non‑medical setting focuses on exceptional client experience and outcomes, offering economy, standard and premium packages. You'll shape day‑to‑day operations, quality and commercial performance while mentoring a Therapy Lead and growing a high‑performing team. With two additional sites planned within 12 months, this role offers clear progression to multi‑site operational leadership.

Salary: Circa £60,000 per annum

Position: Registered Manager

Hours: Full‑time, Monday‑Friday (initially on‑site; potential 1 day WFH once established)

Setting: Luxury, therapy‑led residential recovery service (non‑medical, low acuity)

Location: Mill Hill, London

Your key responsibilities will be

• Lead day‑to‑day operations in a luxury, therapy‑led residential service.
• Ensure CQC compliance, governance, safety and quality standards.
• Manage Therapy Lead and oversee therapists and support workers.
• Drive occupancy, budgets, and commercial performance across client packages.
• Build relationships with referrers; represent the service professionally.
• Recruit, develop, and hold staff accountable for performance.
• Coordinate light, telephone‑based on‑call as second tier.

For this role, we're looking for someone who has

• Proven Registered Manager or senior operational leadership experience.
• CQC registration or readiness to register promptly.
• NVQ Level 5 preferred; Level 3 with progression supported.
• Strong commercial acumen, performance management, and problem‑solving.
• Confident communicator; credible with referrers and senior stakeholders.

Benefits

• Clear progression to Operational Director within 12 months.
• One day WFH once established.
• NVQ Level 5 funded post‑probation.
• Site visit available pre‑interview.
• Supportive leadership and growth‑focused environment.
• Competitive salary for premium service.
• Luxury working environment in new flagship service.