Service Manager

South Glos; Yate; On-site; GBP 60,000 - 80,000; Full time

Benefits offered by this job

Generous annual leave

Employee wellbeing support

Staff discounts (eye tests, travel,购物,

Job summary

South Gloucestershire Council is seeking a Service Manager to provide strategic and operational leadership across Hospital Social Work, Transfer of Care Hub, Assistive Technology and related services. You will lead multi-disciplinary teams to deliver high-quality outcomes and ensure compliance with legislation.

You will shape and improve services, plan for future needs and drive prevention, independence and positive outcomes for residents; oversee budgets, performance, and risk, and collaborate

Qualifications

• It is essential you are a qualified social care professional with a recognised qualification and degree-level education.
• You will have substantial senior leadership experience within adult social care and health.
• You will have led large transformation and service improvement projects.
• You will be skilled in creating high-performing, customer-focused services and leading change.
• You will have strong influencing and stakeholder management with senior-level relationships.

Responsibilities

• Provide strategic and operational leadership across multiple adult social care services.
• Shape and improve services by planning for future needs and driving innovation.
• Oversee service performance, resource and demand management, and risk handling.
• Collaborate with health partners and voluntary sector for integrated outcomes.
• Offer oversight for safeguarding, reablement and hospital discharge services.
• Report performance and chair panels to drive accountable decision-making.

Skills

Senior leadership

Stakeholder management

Budget management

Change management

Influencing skills

Education

Degree-level education

Job description

How you'll make a difference

As a Service Manager, you will provide strategic and operational leadership across specialist Adult Social Care services, ensuring the delivery of high-quality outcomes while driving continuous improvement and influencing change.

Through effective collaboration, innovation and skilled management of people and resources, you will shape services that deliver lasting benefits. By building strong relationships, setting clear priorities and bringing diverse teams together around shared objectives, you will help create efficient, responsive and sustainable services that support the department's wider objectives.

What you will be doing

• As an experienced Service Manager, you will provide strategic and operational leadership across Hospital Social Work, Transfer of Care Hub, Assistive Technology and Occupational Therapy Housing, and Promoting Independence and Reablement services. You will lead and support teams to deliver high-quality services, ensuring compliance with relevant legislation, policies and best practice.
• Drawing on your expertise, you will shape and improve services by planning for future needs, driving innovation, and supporting prevention, independence, and positive outcomes for residents.
• You will have overall responsibility for service performance, resource management, and demand management, ensuring key targets are achieved, resources are used effectively, and complex, high-risk issues are managed appropriately.
• Working collaboratively with health partners, the voluntary sector and colleagues across the council, you will build and maintain strong relationships that support integrated working and improved outcomes for residents.
• As a senior leader, you will provide oversight and strategic direction for safeguarding, reablement and hospital discharge services, balancing the promotion of independence and wellbeing with effective risk management and value for money.
• Through performance reporting and the chairing of decision-making panels, you will ensure accountability, drive informed decision-making and maintain strong safeguarding practices across all areas of responsibility.

What we need from you

• It is essential that you are a qualified social care professional with a recognised professional qualification and degree-level education (or equivalent), together with a strong understanding of Adult Social Care, Health, and service commissioning.
• You will bring substantial senior leadership experience within adult social care and health, supported by a thorough understanding of national issues and legislative framework.
• Implementing and coordinating large, complex transformation and service improvement projects, you will lead multi-disciplinary teams to ensure delivery standards are achieved and continuous improvements are embedded across services.
• As an experienced leader, you will be skilled in creating high-performing, customer-focused services and leading organisational change within complex environments.
• We require you to have strong influencing and stakeholder management skills, with the ability to build and maintain effective relationships at a senior level.
• You will have extensive experience of managing significant budgets, resources and projects, ensuring services are delivered efficiently, represent value for money and achieve positive outcomes for residents.
• It will be key for you to have a thorough knowledge of relevant legislation, regulatory requirements and professional standards, together with a strong commitment to equality, diversity and inclusion. You will also demonstrate the ability to manage highly sensitive and complex issues with professionalism and a solutions-focused approach.

What you need to know

• This is a 1 year limited term contract.
• We are also offering this as a secondment opportunity; please first seek your line managers permission before applying.
• All applications will be initially reviewed and if you are shortlisted, you will be invited to complete a psychometric assessment as part of our selection process.
• This role is hybrid, with a mixture of working at our office in Badminton Road and working from home.

Interviews will be held on 27th August 2026.

How a career at South Gloucestershire Council is different

• As part of our benefits package, you will receive generous annual leave (pro rata), employee wellbeing supportand you will have access to a range of staff discounts, including eye tests, travel, shopping and leisure activities.
• We recognise that our diverse team of skilled and dedicated people make us a great place to work. We welcome applications from everyone and ensure that individuals are selected, promoted and developed on the basis of their merits and abilities.
• We trust our team to work in the way which allows them to make the biggest difference, and we continue to invest in technology to help staff do their jobs to the best of their ability and celebrate innovation.
• We value our staff as individuals, investing in their careers and we are recognised for the quality, breadth and depth of our training and development offer, which helps make the greatest long-term difference in work.

Our teams at South Gloucestershire Council are making a real difference to the lives of people who live, work and learn here.

• We’re providing essential services across our internal network to ensure we can fully support our community.
• We’re positive and forward thinking, always looking for new and innovative ways of working work and we’re ambitious about the future.

We've achieved a great deal, but we need talented and dedicated people to ensure we continue to make a difference.

We’re making a difference, be part of it!