Service Manager

Recovery Focus; Weymouth; On-site; GBP 35,000 - 52,000; Full time

Job summary

A leading social support charity in Weymouth is seeking a Service Manager to lead essential frontline services for vulnerable individuals facing complex needs. The ideal candidate will have experience managing high-quality support services, a Level 5 Management qualification or significant experience, and strong budget management skills. Join us to make a meaningful impact and enjoy a comprehensive benefits package including enhanced sick pay, annual leave, and a £500 bonus.

Benefits

27 days’ annual leave, increasing after 1 year

Pension scheme with employer contribution

Life assurance

Enhanced sick pay

£500 bonus

Cycle to Work scheme

Discounts via Blue Light Card

Qualifications

• Experience managing high-quality support services.
• Strong understanding of safeguarding and risk management.

Responsibilities

• Lead and inspire service teams to deliver person-centred support.
• Ensure effective assessments and action plans for service users.
• Manage service budgets to meet financial targets.
• Oversee quality assurance and compliance.

Skills

Experience supporting vulnerable people

Budget management skills

Strong relationship building

Confidence in data analysis

Education

Level 5 Management / Leadership qualification or relevant experience

Job description

Overview

Service Manager (Weymouth)

Location : Weymouth, Dorset

Working Hours : 37

Contract Type : Permanent

Salary : £35,520 - £51,060

Make a real difference in your community

Are you passionate about helping others live safer, healthier and more independent lives?

Join Waythrough, one of the UK’s leading mental health and social support charities, and make a lasting impact every day.

We support over 125,000 people each year through our 200 services, empowering individuals to overcome challenges around mental health, housing, and substance use.

About the Role

As a Service Manager, you will lead essential frontline services designed to support individuals facing complex needs, including housing, health, employability and wellbeing challenges. This is a role for someone who is passionate about empowering communities, improving service quality and ensuring that every person who walks through our doors receives exceptional support tailored to their needs.

What You’ll Do

Lead, manage and inspire service teams to provide high-quality, person-centred support.

Ensure effective assessments, action plans and interventions for all service users.

Develop and deliver business plans that drive service growth and continuous improvement.

Build strong partnerships with key stakeholders, commissioners and external agencies.

Manage service budgets, ensuring financial targets are met.

Oversee quality assurance, performance monitoring and compliance with relevant frameworks.

Support recruitment, training, coaching and development of staff and volunteers.

Ensure services are inclusive and accessible to all, including underrepresented groups.

Maintain safe systems of work, health and safety standards and building management where required.

To Succeed in This Role, You’ll Need :

To have (or is working towards) a Level 5 Management / Leadership qualification or has significant relevant experience.

To bring experience supporting vulnerable people and managing high-quality support services.

A strong understanding of safeguarding, risk management and service delivery models.

To be confident analysing data and using management information systems.

Strong budget management skills and experience working with KPIs.

To be able to build strong relationships with commissioners, partners and community organisations.

To demonstrate Waythrough’s values – Honest, Committed, Inventive – in everything they do.

About Waythrough

Formed in 2024 through the merger of Humankind and Richmond Fellowship, Waythrough is now one of the largest mental health and social support charities in England.

With 3,500 staff and volunteers across more than 200 services, we help people to live full, meaningful lives.

Some roles may still appear under our legacy brands (Humankind, Richmond Fellowship, Aquarius) while we complete our integration — but wherever you join us, you’ll be part of one supportive team, sharing one purpose.

What We Offer

We value the people who make a difference every day. Alongside meaningful work, you’ll enjoy a comprehensive benefits package :

27 days’ annual leave, rising to 32 after 1 year (plus bank holidays)

Pension scheme with 4.5% employer contribution, matched up to 6.5%

Life assurance (3× annual salary)

Enhanced sick pay and family-friendly pay

Birthday leave and the option to buy up to 5 extra days’ annual leave

Professional fee reimbursement for relevant qualifications

24 / 7 online GP access and Employee Assistance Programme

Recognition and long service awards via our and portals

£500 bonus

Cycle to Work scheme and Credit Union membership

Discounts via Blue Light Card, Charity Discounts, Extras and Tickets for Good

Free will writing service and wellbeing initiatives throughout the year

Inclusion and Accessibility

Waythrough is proud to be an equal opportunities employer. We welcome applications from all backgrounds and communities — especially those with lived experience of the issues we support.

If you need adjustments or support to apply, please email .

How to Apply

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