Service Manager

VIVO Defence Ltd; Thickwood; On-site; GBP 60,000 - 90,000; Full time

Job summary

VIVO Defence Ltd is seeking an experienced Hard FM Maintenance Manager to lead on-site reactive and programmed maintenance, ensuring safety, compliance and KPI performance. The role involves managing high-volume, low-value billable works, coordinating with DIO and HoE teams, and driving continuous improvement in energy and waste practices.

Candidates should bring robust planned/reactive maintenance experience, IOSH knowledge, and strong people-management skills; a full UK driving licence and SC

Qualifications

• Experienced hard FM maintenance manager with planned/reactive maintenance background
• Experience managing high volume, low value projects
• Knowledge of KPI reporting and IOSH would be advantageous

Responsibilities

• Manage delivery and assurance of reactive and programmed maintenance and billable works on site
• Oversee delivery to KPI requirements and First Time Fix standards
• Conduct programmed maintenance inspections and assurance activities; review reports and certifications
• Provide technical support to DIO and HoE representatives; raise remedial tasks (SONs)
• Coordinate with Mobile APs; identify energy-saving opportunities and initiate Billable Works
• Manage FGas and waste compliance; resolve end-user issues; act as single point of contact
• Project manage high-volume, low-value billable works on site; ensure timely delivery

Skills

Hard FM

Maintenance management

KPI reporting

IOSH knowledge

Team leadership

Education

Mechanical or Electrical Engineering qualification

Job description

Reporting to the Built Estate Manager, this role will require you to manage the delivery and assurance of all reactive and programmed maintenance, and Billable Works on site, ensuring that all Health & Safety requirements are met.

This role will see you oversee the delivery of Reactive & Programmed maintenance on the Establishment to ensure Key Performance indicators are met and tasks are completed to a standard that meets the contractual 'First Time Fix' requirements, undertake programmed maintenance inspections and assurance activities, provide technical support and advice as required to DIO and HoE representatives and review all Inspection Reports and certification raising the necessary Remedial tasking and SONs for work.

You will also work closely with Mobile APs to ensure that all applicable works conform to the requirements of JSP 375, identify opportunities to reduce energy consumption on site and initiate Billable Works as appropriate by the raising of Statements of Need, manage FGas and waste compliance within the establishment, support the Line Manager in providing optimal solutions to customer requirements including acting as single point of contact to resolve end user issues, and ensure that all complaints are resolved in a timely and satisfactory manner.

A large part of the role will be the project management of high volume low value billable works on site, so experience in this area is crucial.

First and foremost, you should be an experienced hard FM maintenance manager from a planned/reactive maintenance background, with experience of managing high volume, low value projects.

Technical qualifications such as Mechanical/Electrical Engineering would be an advantage, but are not essential.

It is more important that you are a competent people manager, from a planned/reactive maintenance background with experience of managing KPIs, reporting, and IOSH knowledge.

You must hold a full UK driving licence to be considered for this role, as well as be able to pass SC Clearance.

VIVO provides facilities management and accommodation maintenance for the UK military and its partners. VIVO embodies both experience and innovation.

What we do

We put our Customers and Families First. They are the driving force behind everything we do. We drive forward improvements for them to ensure the service they receive, whether reactive repairs or a major project, is completed safely and on time. In order to achieve this, we have 4 core values: open, caring, agile and collaborative. These are at the heart of everything we do.