Service Manager

Stonewater; Telford; Remote; GBP 25,000 - 34,000; Part time

Job summary

A non-profit organization is looking for a Service Manager for Domestic Abuse Services. The successful candidate will lead a passionate team, ensuring high-quality, person-centred support for survivors of domestic abuse. This part-time role focuses on developing a culture of performance and well-being, while partnering with third-party agencies for effective service delivery. A commitment to supporting survivors and strong leadership skills are essential.

Qualifications

• Passionate leader with a commitment to supporting survivors of domestic abuse.
• Experience in delivering person-centred support planning.
• Ability to foster a culture of high performance and wellbeing.

Responsibilities

• Lead and inspire the Domestic Abuse Services team to deliver person-centred support planning.
• Foster a culture of performance, wellbeing, and retention.
• Oversee the delivery of high-quality support services.
• Develop partnerships with third-party agencies for holistic support.
• Drive service improvement through performance monitoring.

Job description

Overview

Job Title: Service Manager Domestic Abuse Services

Location : Remote

Salary : £25,125.00 per annum (FTE : £33,500.00 per annum)

Vacancy Type : Maternity Cover until February 2027, Part Time (30 hours per week)

Join us as a Service Manager Domestic Abuse Services !

Are you a passionate leader with a deep commitment to supporting survivors of domestic abuse? Do you thrive in a fast-paced, values-driven environment where your work truly makes a difference?

At Stonewater, we believe everyone deserves a place to feel safe, supported, and empowered. Our Domestic Abuse Support team is at the heart of this mission, and were looking for a Service Manager to lead and inspire our dedicated team.

Youll focus on creating a culture of high performance, wellbeing, and retentionensuring that supervision and support are delivered in line with HR policies and that staff feel valued and empowered. Youll oversee the delivery of person-centred support planning, ensuring services meet the highest standards and respond effectively to customer needs. By fostering strong partnerships with third-party agencies, youll help create a holistic, 360-degree approach to support. Youll also take ownership of performance monito...

Responsibilities

• Lead and inspire the Domestic Abuse Services team to deliver person-centred support planning and high-quality service delivery.
• Foster a culture of high performance, wellbeing, and staff retention; ensure supervision and support align with HR policies and that staff feel valued and empowered.
• Oversee the delivery of person-centred support planning and ensure services meet high standards and respond effectively to customer needs.
• Develop and maintain strong partnerships with third-party agencies to create a holistic support approach.
• Take ownership of performance monitoring to drive service improvement (based on available content).