Service Manager

Octane Recruitment; Taunton; On-site; GBP 50,000 - 65,000; Full time

Job summary

A leading automotive recruitment firm is seeking a Service Manager for a main dealer site in Taunton. The role involves leading the Service department, ensuring productivity, and enhancing customer satisfaction. Ideal candidates will have at least 3 years of relevant experience in a dealership setting, with a strong focus on team leadership and KPIs. A salary of £50,000 with OTE of £65,000 is offered.

Qualifications

• Minimum 3 years of experience in a similar management role at a main dealership.
• Proven ability to lead a team and drive customer satisfaction.
• Experience with relevant systems is advantageous.

Responsibilities

• Manage workshop operations and oversee technicians to maximize productivity.
• Lead service advisors to achieve upselling targets.
• Monitor KPIs to ensure service targets are met.

Skills

Aftersales/Service Management background

Customer service delivery

Team leadership

KPI monitoring

Tools

Kerridge

Pinnacle

1 Link

Job description

Overview

Service Manager vacancy at a main dealer site in Taunton. Location: Taunton. Salary: £50,000 basic OTE £65,000. Working hours: Monday - Friday, 8am - 6pm.

This is a superb opportunity to lead a busy, well-established department within a prestige brand environment. The role focuses on managing all aspects of the Service department, driving productivity, customer satisfaction, and revenue growth.

Responsibilities

• Manage day-to-day operations of the Workshop and oversee Technicians/Mechanics to maximise productivity.
• Lead Service Advisors to deliver excellent customer service and achieve upselling targets to budget.
• Monitor KPIs and ensure service targets are met.
• Work closely with senior management to meet key objectives and implement department improvements.
• Create a department culture focused on customer service and staff development; take ownership of the Service department.

Qualifications and Experience

• Proven Aftersales/Service Management background; high calibre candidates required.
• Main Dealership experience essential; at least 3 years in a similar role.
• Relevant systems experience (e.g., Kerridge, Pinnacle, 1 Link) is advantageous.
• Background in prestige or volume sectors considered, with the right qualities to lead the department.

Contact

Contact: Jack Adams - Octane Recruitment