Service Manager

CRA GROUP RECRUITMENT AND PAYROLL LTD; Swindon; On-site; GBP 50,000 - 70,000; Full time

Job summary

A local government agency in the UK is seeking a strategic leader for parking services. The role involves developing and implementing parking strategies, ensuring compliance with regulations, and managing contractor performance. Ideal candidates will have significant experience in local authority parking, proven leadership abilities, and strong analytical skills. This position offers competitive compensation and opportunities for staff development.

Qualifications

• Significant experience in local authority parking management required.
• Proven leadership in multi-disciplinary teams essential.
• Strong expertise in managing budgets for value delivery expected.

Responsibilities

• Develop and implement the Councils Parking Strategy.
• Ensure compliance with parking enforcement legislation.
• Manage contractors' performance and regulatory adherence.
• Oversee parking IT system development and maintenance.
• Lead the Parking Team towards high performance and improvement.

Skills

Parking subject matter expertise

Staff management

Budget management

Communication skills

Strategic thinking

Analytical skills

Report writing

Tools

Parking IT systems

MS Office applications

Job description

Purpose of the Role

To provide strategic leadership and operational management for all aspects of parking services including staff management on- and off-street parking civil parking enforcement and moving traffic enforcement. The postholder will proactively advise and support the Network Manager and Head of Highways & Transport in shaping policy service development and the delivery of statutory obligations.

Key Responsibilities & Accountabilities

• Develop maintain and deliver the Councils Parking Strategy in line with the Local Transport Plan and all relevant statutory guidance.
• Ensure the Council meets its obligations under all relevant legislation governing parking enforcement and traffic management.
• Manage monitor and review performance of parking contractors ensuring compliance with DfT guidance customer service expectations and regulatory requirements.
• Lead on the development procurement and management of all parking contracts in collaboration with corporate support services.
• Oversee the performance development and maintenance of all parking IT systems including enforcement technology customer portals and associated parking assets (ICT systems signs lines cameras pay & display machines).
• Manage parking operations across all off-street car parks including multi-storey and surface sites.
• Work closely with internal teams to ensure Traffic Regulation Orders lines signs and related infrastructure are enforceable and compliant.
• Support the development and expansion of EV charging infrastructure aligned with the Councils Climate Change Strategy.
• Develop monitor and report on local and corporate performance indicators for parking services.
• Lead and manage the Parking Team ensuring high performance staff development and continuous improvement.
• Produce the annual Service Plan and Annual Parking Report.
• Conduct regular 1 : 1s performance reviews (PDRs) monitoring of sickness absence and succession planning.
• Advise and engage Cabinet members on policy development consultations key service projects and operational matters.
• Support democratic processes by preparing reports for Cabinet and Scrutiny providing professional advice and attending Committee meetings with senior officers.
• Communicate service risks political sensitivities and emerging issues clearly and promptly.
• Take full responsibility for managing parking budgets including forecasting income / expenditure monitoring and addressing variances.
• Contribute to the Councils Medium Term Financial Strategy through accurate financial planning and control.

Requirements

• Significant experience as a Parking subject matter expert within a Local Authority environment.
• Proven track record in staff management team-building and leading multi-disciplinary teams.
• Experience of managing substantial budgets and delivering value for money.
• Demonstrable experience with parking IT systems and MS Office applications.
• Excellent communication and interpersonal skills capable of motivating teams and building strong partnerships.
• Strong strategic thinking with the ability to influence decision-making and add value through expert subject knowledge.
• High-level analytical planning data interpretation benchmarking and project management skills.
• Clear logical decision-making with the ability to operate effectively under pressure.
• Exceptional written communication skills including report writing presenting and simplifying complex information for different audiences.
• Ability to navigate political environments and provide accurate advice to Members and senior stakeholders.
• Strong understanding of the Highways Act Traffic Management Act and all relevant parking and enforcement legislation.