Service Manager

Shared Services Connected Ltd; Sheffield; Hybrid; GBP 45,000 - 50,000; Full time

Job summary

A leading service management provider in the UK is seeking an experienced Service Manager to oversee the delivery of Employment Services. This hybrid role, based in Sheffield or Southampton, requires strong contract management skills and the ability to build client relationships. The role includes responsibilities such as monitoring service performance and driving revenue growth through service improvements. Offering competitive salary and comprehensive benefits, this position promotes a balance of work and personal life.

Benefits

10% Bonus

£5,400 car allowance

25 days annual leave with option to buy extra days

Private medical

Life assurance

Pension

Generous flexible benefits fund

Qualifications

• Service & contract management experience, preferably in a similar industry.
• Familiarity with the NHS sector and how it operates.
• Strong understanding of contract law and negotiation techniques.

Responsibilities

• Oversee service performance against SLAs and contractual commitments.
• Resolve service issues and complaints proactively.
• Drive revenue growth through upselling and cross-selling.

Skills

Service & contract management experience

Knowledge of shared service delivery

Sales and account growth experience

Excellent communication skills

Detail oriented with strong organizational skills

Proficiency in CRM software

Tools

Microsoft Office Suite

Contract Management Tools

Job description

Are you passionate about delivering exceptional service and building strong client partnerships?

We’re looking for an experienced Service Manager to lead the delivery of high-quality Employment Services—ensuring compliance with contractual obligations and consistently exceeding customer expectations. This is your chance to make a real impact within the NHS by shaping service delivery and strengthening client relationships. In this pivotal role, you’ll drive service excellence and uncover opportunities for growth within our existing client base. If you thrive on collaboration, enhancing customer satisfaction, and contributing to the success of NHS SBS, we’d love to hear from you!

This role is hybrid, based from our Sheffield or Southampton office (1 day per week), with the remainder worked from home.

Occasional travel between offices and client sites may be required.

What you'll be doing :

• Oversee service performance, monitoring against SLAs and contractual commitments to make sure standards are met and exceeded.
• Proactively resolve service issues and complaints, addressing root causes and implementing preventative measures.
• Develop and maintain annual account plans aligned with operational priorities.
• Identify and implement service improvement initiatives to enhance client experience.
• Build and maintain strong, positive relationships with clients, acting as a trusted partner.
• Understand client needs and promote NHS SBS services to support their goals.
• Drive revenue growth through upselling, cross-selling, and professional service opportunities.
• Make sure smooth transition of new or changed services into business-as-usual operations with minimal disruption.

What you’ll bring :

• Service & contract management experience, preferably in a similar industry.
• Knowledge of shared service delivery ( Payroll, Pensions).
• Familiarity with the NHS sector and how it operates.
• Sales and on account growth experience.
• Strong understanding of contract law, negotiation techniques and contract management processes.
• Ability to identify & implement service improvements.
• Excellent communication skills, both written and verbal, with the ability to build relationships and influence collaborators at all levels.
• Detail orientated with strong organisational and time management skills.
• Ability to work independently and collaboratively in a dynamic and goal-oriented environment.
• Proficiency in CRM software, Microsoft Office suite and Contract Management Tools.

If you are interested in this role but not sure if your skills and experience are exactly what we’re looking for, please do apply, we’d love to hear from you!

Employment Type: Full-time, Permanent.

Location: Hybrid - Southampton or Sheffield.

Security Clearance Level: DBS.

Internal Recruiter: Becky.

Salary: £45k-50k.

Benefits: 10% Bonus, £5,400 car allowance, 25 days annual leave with the option to buy extra days, private medical, life assurance, pension, and generous flexible benefits fund.

Although this role is advertised as full-time, we believe that flexibility at work can promote work / life balance, increase your motivation, reduce stress and improves performance and productivity. We support different ways of working and can offer a range of flexible working arrangements.