Service Manager

Gray Healthcare Limited; Scunthorpe; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading complex care provider in Scunthorpe seeks a Service Manager. In this role, you will oversee operational leadership, manage budgets, and support individuals with complex needs, ensuring exceptional service. The ideal candidate has over 3 years' experience and a Level 4 qualification in Leadership or Management. A competitive salary and opportunities for professional growth are offered.

Benefits

Highly competitive salary

Qualifications

• Over 3 years of experience in operations leadership.
• Understanding issues faced by people with complex needs.
• Ability to travel to multiple sites as a Car Driver.

Responsibilities

• Embark as a professional ambassador reflecting company vision.
• Oversee the P&L for services to meet budget targets.
• Provide leadership for daily operations.

Skills

Operations leadership

Understanding of learning disabilities

Risk management

Strong leadership

Building relationships

Education

Level 4+ qualification in Leadership or Management

Tools

Microsoft Office applications

Client information management systems

Job description

Key Responsibilities of the Service Manager:

• Always embody the essence of Gray Healthcare as a professional ambassador, passionately reflecting its vision and values in every interaction.
• Oversee the profit and loss (P&L) for each service to ensure that we stay on track with our budget targets.
• Provide strong, effective leadership for day-to-day operations.
• Ensure that each of our services consistently offers exceptional support aligned with the terms of our commissioned contract.
• Leverage data, research, and innovation to significantly enhance performance and drive exceptional service delivery.
• Ensure that Safeguarding underpins all discussion held in these forums.
• Engage your Support Workers in regular supervision and annual appraisal.
• Collaborate with all GHC business partners, to foster an open and honest culture within your teams.
• Manage all employee-related issues within your services.
• Engage with Commissioners and work alongside our Business Development Managers to expand and develop services in your region.

Essential Knowledge, Skills, and Experience of the Service Manager:

• 3+ years' experience in an operations leadership role, with a min Level 4+ qualification in Leadership or Management.
• Have a strong understanding of the issues faced by people with learning disability and/or mental health/complex needs and the support required within the CQC Hospital Directorate Inspection Methodology.
• Are well versed in risk management and risk mitigation.
• Are a Car Driver and have access to a vehicle to enable you to travel to multiple sites and undertake the full performance of your duties.
• Have sound knowledge of business functions like procurement, contracts, and HR.
• An awareness of budgets / P&L.
• Can demonstrate strong personal beliefs and values that are underpinned by Gray Healthcare's values.
• Can build relationships with key stakeholders.
• Can deliver change in both the short, medium, and long term.
• Have a working knowledge of commissioner/funding arrangements and relationships.
• Have a working knowledge and understanding of contract management.
• Are IT Literate with experience of working with Microsoft Office applications and Client information management systems, online rostering.

Desirable Knowledge, Skills, and Experience of the Service Manager:

• Have a clear understanding/experience of working collaboratively with clinical teams.
• Have experience of managing change.

Gray Healthcare are a national award-winning complex care provider who want to support more people across England and Wales with complex needs move out of hospitals and other long stay environments and into a home of their own. We have an outstanding rating under the Care Quality Commission domain of "caring" and we support people with learning disabilities, autism, mental health conditions, acquired brain injury and other complex needs. We work collaboratively with Integrated Care Boards and Local Authorities across the country to deliver our bespoke multi-disciplinary packages of support.

• Highly competitive salary