Service Manager

Carr Gomm; Scotland; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading social care charity is seeking a compassionate and effective Service Manager to oversee support services in Galashiels and Melrose. The role involves guiding Support Practitioners to facilitate high-quality, person-centred care for individuals living with mental ill health. Ideal candidates should have experience in adult social care, strong leadership skills, and a solid understanding of the Scottish Social Care sector. A supportive environment awaits, with numerous benefits including generous leave and professional development opportunities.

Benefits

35 days holiday, increasing to 40

Enhanced maternity and adoption leave

Defined Contribution pension scheme

Access to health coaching and counselling

Free Blue Light Card

Membership of a credit union

Cycle to work scheme

Qualifications

• Proven experience leading or supporting teams in adult social care.
• Strong communication skills and a compassionate leadership style.
• Ability to navigate challenges in the social care sector.

Responsibilities

• Oversee day-to-day support for individuals living with mental ill health.
• Guide and empower a team of Support Practitioners.
• Ensure support plans are relevant and person-centred.

Skills

Experience in adult social care

Leadership skills

Problem-solving

Knowledge of the Scottish Social Care sector

Education

SVQ 4 in Health and Social Care

Job description

Why This Role Matters

Supporting people to live their best lives is at the heart of this role. As Service Manager, you’ll take a leading role in shaping high-quality, person‑centred support within our Borders services. You’ll oversee our visiting service based in Galashiels, as well as our core and cluster services in Melrose, where people are supported in partnership with the NHS.

We are a leading social care and community development charity working across Scotland. Every week, thousands of people rely on our support to live independently, stay connected to their communities and make choices that matter to them.

Our values of Choice, Control, Interdependence, Respect, Openness & Honesty and Kindness & Compassion shape our work. Joining us means being part of an organisation where every voice matters.

In this Monday‑to‑Friday role, you will make a meaningful difference for people living with enduring mental ill health by supporting them to achieve their outcomes and live their best lives.

You will create the conditions for good support to happen by guiding and empowering a team of Support Practitioners so they feel confident, supported and equipped in their work. You ensure support plans and risk assessments remain relevant and person‑centred, and you keep day‑to‑day arrangements running smoothly so people receive consistent, high‑quality support.

Above all, your leadership helps create an environment where people feel listened to, respected and able to access the support they need.

Who We Are Looking For

We’re looking for a compassionate and effective leader who can engage, inspire, and support others. You should have experience in adult social care, excellent communication skills, and a creative approach to problem‑solving. You’ll bring:

• Experience in adult social care: You should have an SVQ 4 in Health and Social care, or be willing to work towards this, as well as experience leading or supporting teams in social care, with an understanding of the challenges and opportunities this role brings
• Leadership skills: You’re a supportive leader – approachable, adaptable, and able to empower your team, especially during times of change or challenge
• Problem‑solving: Strong critical thinking and the ability to find solutions that make a positive impact on the people we support and your team
• Knowledge of the sector: A solid understanding of the Scottish Social Care sector, including regulatory bodies such as the Care Inspectorate and SSSC

Why Join Carr Gomm?

You will be part of a supportive and forward‑thinking organisation that invests in its people. Staff have opportunities to shape how we work through specialist working groups and our Futures innovation programme, and we proudly hold the LGBT Charter for our commitment to inclusion. You’ll also receive:

• 35 days holiday per year, increasing to 40 days with length of service
• Enhanced maternity, paternity, adoption, and sick leave
• A Defined Contribution pension scheme, with incremental employer contributions
• Access to the Carr Gomm App: which includes free physiotherapy, health coaching and counselling
• Free Blue Light Card (giving access to thousands of discounts and promotions)
• Membership of a credit union
• Cycle to work scheme; and more!

Apply Today

Applying to join our team as a Service Manager is quick and straightforward. We will ask for some essential details, including information on your previous employment and references.

We welcome applications from any candidates already eligible to work in the UK or those who can apply for a visa granting permission to work in the UK (e.g., dependent visas, ancestry, etc.) that do not require sponsorship from Carr Gomm. You will be asked to share proof of this prior to receiving any offer of employment. It is currently our policy not to offer sponsorship for prospective candidates.

For more details about the role, including responsibilities and requirements, download the job profile (PDF).

Closing date for applications is the 11th of January 2026.