Service Manager

Travel Chapter; Sandown; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading property management company in the United Kingdom is seeking a Service Manager to oversee operations and enhance service delivery standards. The ideal candidate will have strong leadership qualities and communication skills, ensuring that homeowner and guest expectations are exceeded. Benefits include a competitive salary, paid holidays, and various team activities. Join a dynamic team dedicated to providing excellent service in a fast-paced environment.

Benefits

25 days’ paid holidays

Birthday day off

£500 holiday contribution

Paid volunteer day

Discount scheme

Life assurance

Social clubs

Exciting social events

Qualifications

• Previous leadership experience beneficial.
• Ability to organise and prioritise tasks effectively.
• Excellent communication skills, verbal and written.

Responsibilities

• Manage complaints regarding housekeeping standards.
• Develop and maintain networks of maintenance suppliers.
• Conduct periodic property inspections.

Skills

Leadership

Communication

Organisational skills

Customer service

Attention to detail

Proactive mindset

Tools

Microsoft Office

Job description

What will I be doing?

As our Service Manager, you will play a crucial role in ensuring the ongoing success of our largest and most demanding Managed Services (MS) operations. You will be responsible for managing day-to-day operations and improving processes to optimise service delivery. There may be potential forcoordinating office and field-based team members in the future.You will focus on meeting or exceeding homeowner and guest expectations, you will ensure services align with company best practices, achieve performance targets, and utilise resources efficiently.

As part of your everyday role, you're likely to be involved in the following :

• Managing complaints or feedback around housekeeping standards and overseeing the issue until we reach a satisfactory outcome, including escalated issues
• Developing and maintaining a network of reliable and loyal housekeeping and property maintenance suppliers
• Supporting the recruitment and retention of new and existing properties
• Conducting periodic property inspections and providing constructive feedback to homeowners
• Providing regular reports on agreed Key Performance Indicators
• Keeping accurate records and ensuring administrative systems are updated
• Assisting guests before, during and after their stay, dealing with any requests, queries and or problems they have
• Support our out-of-hours service on a rolling rota basis, assisting guests with emergency issues that crop up during their stay. Any calls taken are paid as overtime with a £25 retainer for evenings / £40 for Sundays.

You'll have :

We know that the perfect candidate who ticks every box doesn't exist, so if you're excited by the role and have most of the below, please get in touch - you could be exactly what we need!

• A friendly and supportive team player who is capable of taking leadership when required, previous leadership experience would be beneficial
• Ability to work under pressure, organise and prioritise tasks in a fast-paced environment, with attention to detail
• Excellent communication skills, both verbal and written, with the ability to build relationships and collaborate effectively
• Proactive and results-oriented mindset, with a focus on delivering high-quality services and meeting targets
• Proficiency in using systems and software in a previous role (Microsoft based programmes at a minimum)
• Customer-centric approach with a passion for delivering excellent service

What's in it for you?

We believe in taking care of our team. As well as joining a rapidly growing company with a good culture and opportunities for employee development, we provide competitive salaries and a range of benefits, including :

These include :

• 25 days’ paid holidays plus bank holidays
• A special day off for your or a loved one’s birthday
• £500 paid towards a holiday of your choice
• A paid day to volunteer with a charity close to your heart
• A friends and family discount scheme
• Life assurance for your peace of mind
• Social clubs for pet lovers, fitness enthusiasts, gardeners, sustainability champions, nutrition enthusiasts and more
• Exciting social events, including our famous Christmas parties!