Service Manager

Mears Group; Peterhead; On-site; GBP 38,000 - 45,000; Full time

Job summary

A leading care services provider is seeking a qualified Service Manager in Aberdeenshire. The role involves managing service delivery and team performance while ensuring compliance with care standards. Ideal candidates will have a Level 4 qualification in Health & Social Care and experience in the care sector. This position offers a friendly working environment and various employee benefits including training opportunities.

Benefits

Friendly and flexible working environment

Staff perks with Mears Rewards

Excellent training and development opportunities

25 days holiday entitlement

Access to employee support services

Company pension and life insurance

Annual Mears Fun Day

Volunteering Leave

Access to latest technology

Qualifications

• Minimum Level 4 qualification in Health & Social Care required.
• Previous experience as a manager in the care sector.
• Ability to monitor staff performance and manage KPIs.

Responsibilities

• Oversee service delivery of personalized care & support.
• Drive and motivate a team while managing statistics.
• Ensure staffing levels are adequate for quality service.

Skills

Effective communication

Team management

IT skills (Microsoft Office and Excel)

Flexible working

Education

SVQ Level 4 qualification in Health & Social Care

Job description

Annual salary: up to £45,000.00

Service Manager

Location: Aberdeenshire (Macduff and Peterhead)

Contract Type: Permanent, Full Time

Salary: Up to £45,000 + great company benefits

You will be responsible for profitable, efficient and smooth running of the operations and growth of the branch and to maintain and monitor the quality of the services we provide meeting the criteria of the SSSC and the Care Inspectorate in Scotland as well as ensuring we meet customer requirements and expectations.

We work in partnership with commissioners and others to develop and deliver high-quality care in the community to vulnerable people. Our goal is to provide support and care based on an enabling approach with an outcome focused support planning process.

As a large provider of social care services, Mears Supported Living works collaboratively with multi-disciplinary teams to address challenges in the social care marketplace.

We are Mears Supported Living Ltd, providing a range of care and support services to people out in the community and in their own homes. Mears group plc are a Sunday Times Best Company.

“Great companies are built on great employees”

About the Role

We have a dedicated team to ensure that all of our service users get the best possible service to enable them to live an independent life.

We are looking for a passionate and dedicated and experienced Service Manager that holds a Level 4 qualification in Health & Social Care as a minimum

• Responsible for overseeing service delivery of personalised care & support to all service users in-line with regulatory requirements

• Driving and motivating a great team, managing our statistics, Staff performances, Training, Team Development and more

Ensure adequate staffing levels are maintained through effective recruitment and retention in order to deliver a safe, high quality service

Undertake regular reviews of the service to ensure high levels of compliance are maintained in line with regulatory requirements

Deliver a safe and viable service and take ownership of setting financial budgets, and delivering the budget

Work closely with the local authority and community to ensure the scheme benefits from community engagement

Key Criteria

• SVQ Level 4 qualification in Health & Social Care or the equivalent essential
• Previous experience as a manager within the care sector, as well as an knowledge of care standards.
• Experience in line management of staff including remote staff team, setting KPIs, goals and monitoring progress and proficiency against
• An excellent and effective communicator, both verbal and written
• Excellent IT Skills and competency in Microsoft Office and Excel
• Be able to work in a flexible manner in line with the business needs

Benefits

• Friendly and flexible working environment
• Staff perks with Mears Rewards - discounts of up to 10% on coffee, weekly groceries, holidays, the list is endless
• Excellent training and development opportunities
• 25 days holiday entitlement in addition to set bank holidays (*8).
• Access to employee support and wellbeing services
• Mears offer a company pension, life insurance and share save scheme
• Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work!
• Volunteering Leave - Mears supports employees to undertake volunteering in the community, in support of our social value commitment
• Use and access to the latest technology.

All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship.

To drive a Mears vehicle, you must be aged over 21 have held your licence over 3 months and have less than 9 points.

Candidates should be aware that all our roles are subject to relevant Background, Identity & Security checks before commencement of employment.

Apply below or to discuss your application further; contact:

Vickie Rudge ([e-mail])

If you need any help with your application process, we are here to support you. We will be accessible every step of the way.

At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all.

We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this, we hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers.

In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This is to ensure we are committed to improving social mobility. We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds. These questions are optional and will not impact your ability to apply.