Service Manager

Active Care Group; Nottingham; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading independent healthcare provider in Nottingham is looking for a Service Director to head their neurorehabilitation services. The role entails managing a dynamic clinical team, ensuring regulatory compliance, and delivering exceptional care standards. Ideal candidates will have experience in brain injury care and leadership roles. Attractive benefits are included, with a focus on professional development and well-being.

Benefits

25 days plus bank holidays

Enhanced Sick & Maternity Pay benefits

Employee Assistance Programme

Medicash Health Plan

Active Awards programme

Qualifications

• Proven experience in brain injury and/or neurological care.
• Previous experience at management or deputy manager level in a large CQC-regulated service.
• Strong leadership skills and knowledge of compliance, safeguarding, DoLS, and care standards.

Responsibilities

• Lead and manage a specialist service for individuals with brain injury or neurological conditions.
• Ensure compliance with regulatory standards (CQC) and embed governance excellence.
• Maximise service occupancy and financial performance.

Skills

Leadership skills

Knowledge of compliance

Experience in brain injury care

Understanding of safeguarding

Education

Level 5 qualification in Leadership & Management

HCPC registration or Nursing PIN

Job description

Come and join one of the UK's largest independent providers in neuro and mental healthcare. We proudly employ over 4000+ people - no matter what your experience, we have jobs for everyone.

Join Active Care Group and lead life-changing care in our Nottingham service.

Active Neuro, the specialist division of Active Care Group, is redefining neurorehabilitation. We're setting new standards in specialist care for individuals with acquired and traumatic brain injury or other complex neurological conditions. Through significant investment in innovation, people, and rehabilitation technology, we're building an advanced neurorehabilitation pathway, and we're now seeking a strategic and future-focused Service Director to lead our specialist service at Nottingham. With three distinct, yet complimentary, services on one site we offer flexible care options from our specialist on‑site team.

Fernwood (22 beds) High dependency rehabilitation Fernwood is for individuals with particularly complex nursing care needs. Residents may have tracheostomies, required assisted ventilation or may present with a persistent disorder of consciousness. We also care for individuals who may be in the end stage of a progressive neurological illness. Residents have access to input from the therapy team as standard. Individualised therapy or rehabilitation package tailored to individual needs and goals are also available. Fernwood is also able to provide tracheostomy weaning programmes on‑site, where clinically indicated.

Millwood (23 beds) Neurorehabilitation Millwood is for residents who have undergone acute rehabilitation and require further therapy input to reach their optimum level of recovery. We provide a range of rehabilitation therapies to help people relearn and practice everyday skills to give them the best chance of a return home.

Hazelwood (14 beds) Non‑complex care and neurorehabilitation While residents on Hazelwood have access to 24‑hour nursing input from our diverse and skilled specialist nursing team, our primary focus on Hazelwood is the care and rehabilitation of individuals with no or low‑level nursing needs. The service is suitable for people who as a result of brain injury are unable to live at home independently, require round‑the‑clock support to manage everyday tasks, support to keep themselves safe and maintain their overall wellbeing and quality of life through performance and participation in activities of daily living and social and recreational activities. We can also offer bespoke rehabilitation and therapy packages from our specialist in‑house therapy team.

If you have a background in brain injury or neurological care and the leadership skills to manage a dynamic clinical service we want to hear from you.

What you'll be working:

Below are our standard working hours but if you are looking for different working hours please feel free to talk to us and we will be as flexible we can around the needs of the service.

• Full‑time, working 5 days per week
• 37.5 hour Monday – Friday

What you'll be doing:

As Service Director, you will:

• Lead and manage a specialist service for individuals with brain injury or neurological conditions.
• Ensure compliance with regulatory standards (CQC) and embed governance excellence.
• Develop and maintain high standards of person‑centred care and safeguarding.
• Maximise service occupancy and financial performance.
• Inspire and manage a multidisciplinary team, fostering a positive and inclusive culture.
• Act as the face of the service, building strong relationships with family's, commissioners, stakeholders and regulators.
• Oversee budgetary and staffing performance to meet financial targets.
• Oversee recruitment, training, audits, compliance, governance, and more.

What you’ll have:

Essential:

• Proven experience in brain injury and/or neurological care.
• Previous experience at management or deputy manager level in a large CQC‑regulated service.
• Strong leadership skills and knowledge of compliance, safeguarding, DoLS, and care standards.

Desirable:

• Level 5 qualification in Leadership & Management in Health and Social Care (or willingness to work towards it).
• HCPC registration or Nursing PIN (NMC).

We also want to ensure that individuals with disabilities are provided reasonable facilities to participate in job applications or interviews to perform essential job functions. To support this, we are a Disability Confident committed employer.

What to look forward to:

• 25 days plus bank holidays
• Birthday off
• Join the Active Learning Hub and benefit from a wide range of e‑learning and face‑to‑face training and development opportunities
• Benefits Hub giving discounts and savings on your weekly shop
• Free 24 hour confidential Employee Assistance Programme Helpline & App to support with legal, health, wellbeing, relationship and consumer advice
• A Nest Personal Pension account
• Access to join a Medicash Health Plan for you and your family to save money on everyday health essentials like going to the dentist or opticians
• We recognise outstanding Active Behaviours via the Active Awards programme
• Enhanced Sick & Maternity Pay benefits
• Refer a Friend Scheme and earn yourself up to £1000 by recommending someone you know and, of course, the support and guidance of our qualified clinical and business leadership teams so that you can really develop your career with Active Care Group