Service Manager

Essentia Solutions Group; Northampton; On-site; GBP 40,000 - 60,000; Full time

Job summary

A specialist commercial catering service provider in Northampton is looking for an experienced Service Manager. The role involves managing staff, ensuring excellent customer service, and preparing reports using Excel. The candidate should be team-oriented, have strong problem-solving skills, and have electrical/mechanical experience. Competitive salary and package offered.

Qualifications

• Strong team facilitator and motivator.
• Ability to manage time effectively.
• Proficient in customer service.

Responsibilities

• Prepare monthly/daily business reports using Excel.
• Manage staff within the area of responsibility.
• Resolve customer escalations effectively.
• Identify trends in field issues.

Skills

Excellent customer service skills

Team-oriented

Problem-solving

Time management

Familiarity with Microsoft 365

Electrical/Mechanical experience

Tools

Microsoft Excel

Job description

Essentia Solutions are recruiting on behalf of a specialist commercial catering service and repair business based in Northampton. This business have won many awards and are regarded of the best specialist maintenance companies in the industry.

Based from their office in Northampton, they are currently looking to recruit an experienced Service Manager to join their team.

Responsibilities

• Monthly/Daily Business reports using Excel
• Line-management responsibility for the staff within his/her area of responsibility.
• Customer Escalation and resolution
• Ensures good communications between all teams to minimise disruption
• Identify trends in issues seen in the field
• Technical Escalation and resolution
• Making determinations for equipment, staff, and training needs
• Responsible for ensuring that all colleagues receive regular 121's and development in line with their role and aspirations and our performance management process
• Acting as a role model and creating a trust-based, productive, working environment which is characterised by a positive team spirit

Qualifications

• Excellent customer service skills
• Team-oriented thinking and working; a good facilitator and motivator of teams.
• Natural problem solver
• Time Management
• Familiarity of using Microsoft 365 - Especially Excel
• Electrical / Mechanical experience

The package

• Negotiable Salary & Package

If this role is of interest, please submit your CV and we will contact you directly to discuss