Service Manager

Central Recruitment Services Ltd; North Shields; On-site; GBP 60,000 - 80,000; Full time

Job summary

A professional recruitment agency is seeking a Service Manager in North Shields to oversee a supported accommodation service for young people at risk of homelessness. The ideal candidate will have experience working with high-needs individuals and managing staff. Responsibilities include ensuring service delivery, managing teams, and representing the organization at meetings. This is a temporary role offering a competitive pay rate.

Qualifications

• Experience working with young people at risk of homelessness.
• Ability to demonstrate understanding of safeguarding requirements.
• Experience of health and safety responsibilities.

Responsibilities

• Manage a supported accommodation building for young people.
• Ensure excellent service delivery in line with contract.
• Represent the organization at meetings with local authorities.

Skills

Experience with young people

Staff management

Understanding of safeguarding

IT reporting skills

Job description

Overview

Central Recruitment is currently recruiting for a Service Manager in Whitley Bay (North East). The service supports young people aged 16‑25 who are homeless or at risk of homelessness and have complexities in their needs/risks to move on to independent living. The successful candidate will work 37.5 hours per week, Monday‑Friday, 9 AM‑7 PM. Temporary cover is required for a minimum of two months, with the possibility of extension. The pay rate is £17.63 per hour, with £2.65 holiday pay, totalling £20.28 per hour.

Please note there is parking at the service.

Responsibilities

• Manage a supported accommodation building housing 14 young people and line‑manage 5 staff members
• Ensure the service delivers excellent and continuously improving project performance in line with the contract for supported accommodation
• Maintain staffing levels to deliver the service
• Ensure staff undertake all activities and monitor performance
• Work with the Area Director to manage the team and deliver the service
• Be available to deal with clients who need help or advice, either by phone or on a drop‑in basis
• Monitor all support being provided to the clients and provide direction where appropriate
• Be available to represent the organisation at partnership and strategic meetings to establish and build links with local authority teams in order to ensure sufficient appropriate referrals
• Work closely with commissioners, other statutory and voluntary partners to develop the service
• Keep clear and relevant records and statistics and ensure good communication with the Project Workers and Project Evaluators
• Responsible for the health and safety of the building and all housing management tasks (with support from internal teams and processes)
• Participate in the on‑call rota

Requirements

• Experience working with young people including those at risk of homelessness
• Experience of working with people who are categorized as high‑needs or have complex needs such as mental health issues, drug and alcohol misuse, domestic violence and offending behaviour
• Experience of effectively managing staff
• Knowledge of supported accommodation and other services vital to successful support while people are homeless or need pre‑tenancy support
• Experience supporting service users to set up benefits and maintain their accommodation
• Knowledge and understanding of the criminal justice and benefits system
• Experience of health and safety and housing management responsibilities
• Able to demonstrate a clear understanding of safeguarding requirements and professional boundaries
• Experience of contributing to high‑level strategic discussions with an ability to deliver the outcomes required to promote the service
• Able to work on own initiative providing leadership to the team but at the same time able to exercise sound judgement in knowing when to consult with line management
• Understanding and ability to implement risk management, information sharing and data security arrangements
• Ability to use IT to a level which will enable high quality reporting to be carried out. This should include an ability to use data capture systems including running queries and reports

Further requirements

• Current valid right to work in the UK
• Minimum 12 months' of paid experience in a front‑line social care role within the last 3 years (unless recruitment criteria states otherwise)
• A fully enhanced DBS either registered on the DBS update service or issued within the last 12 months, or willingness to apply for one through Central (at a cost of £60)
• Employment or education history to cover the last 5 years which can be verified through the referencing process

How to apply

If you feel that you fully meet the above outlined criteria for this role and would like to apply for this post, please forward your CV for consideration. Please note the outlined experience is the ‘minimum’ first‑stage criteria, and we will therefore be unable to consider your application unless you are able to demonstrate a relevant work history in line with this position. Candidates should confirm their interest as soon as possible, with interviews scheduled shortly after and the appointed candidate expected to start as soon as possible.