Service Manager

The Salvation Army; Milton Keynes; On-site; GBP 30,000 - 45,000; Full time

Job summary

A charitable organization in Milton Keynes is seeking a Service Manager to lead a team within their Springfield House. The role involves managing supported accommodation for young families while ensuring compliance with regulations. The ideal candidate will have experience in managing teams, excellent communication skills, and a commitment to Christian values. Responsibilities include service delivery oversight and fostering a supportive environment for staff and residents.

Qualifications

• Proven experience of managing teams.
• Enthusiastic, passionate, and positive attitude required.
• Experience in working with vulnerable people.

Responsibilities

• Lead and manage the staff team at Springfield House.
• Ensure compliance with statutory regulations and quality standards.
• Provide Christian spiritual leadership within the service.

Skills

Excellent communication skills

Ability to build positive partnerships

Practical experience in change management

Knowledge of health and safety

Education

NVQ4 or equivalent in a related field

Job description

Overview

We are looking for a Service Manager to lead the staff team in our Springfield House (OFSTED) services in Milton Keynes to provide supported accommodation to young families, the parent/s being aged 16-24 years of age.

Responsibilities

The Service manager leads and manages the staff team at Springfield House, and is responsible for both the support and Housing management functions of the service, working closely with the Local authorities housing and social care teams. At Springfield House we offer trauma informed support to vulnerable young. The staff team at Springfield House plan and deliver a high‑quality support service, which promotes client choice, opportunities to learn new skills, make positive life choices and achieve the best possible outcomes. Each family is supported to find move‑on accommodation depending on their circumstances and the housing options available, and this can be through private rent, housing associations or local councils. The successful candidate will be required to complete a registration with OFSTED and will assume responsibilities as the designated OFSTED Service Manager. This role will involve overseeing service delivery, maintaining compliance with statutory regulations, and ensuring that quality standards are consistently met. This role is vital to the success of the project providing leadership and inspiration to the staff and encouraging an enabling environment and leading in trauma‑informed practice within the values of The Salvation Army. The successful candidate will provide Christian spiritual leadership within the service, demonstrating a willingness to pray with individuals as part of their role, participate in worship, and engage openly in discussions about spiritual matters relevant to the service. Within Homelessness Services, the post‐holder is expected to have a personal Christian faith that informs their discernment and reflection, contributing to the ethos and values of a Christian‑based organisation. The role requires liaison with the Local Authority Commissioners as well as other agencies and stakeholders.

Qualifications

• NVQ4 or equivalent in a related field
• Proven experience of managing teams
• Excellent communication skills
• Knowledge of health and safety
• Understanding of funding in supported housing
• Ability to build positive partnerships
• Practical experience in change management and will also be enthusiastic, a good communicator, passionate and positive.

Are you an experienced manager with a passion for people?

Do you have proven experience in developing staff teams and implementing change? Do you have experience in working with vulnerable people?