Service Manager

Johnson Controls; Manchester; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading technology firm is seeking a Manager to lead field-based service engineers and site managers. You will ensure exceptional customer service, manage P&L, and support team development while upholding safety standards. The ideal candidate will have proven leadership experience, excellent communication skills, and a solution-focused mindset. Competitive salary and benefits on offer.

Benefits

Competitive salary plus performance bonus

25 days holiday plus bank holidays

Company car, laptop, and mobile

Private healthcare, pension, life assurance

Ongoing professional training and development

Defined career progression

Qualifications

• Proven experience leading field-based teams.
• Strong people management, leadership, coaching, and engagement skills.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Lead a team of field-based service engineers and site managers.
• Ensure compliance with safety policies and customer service KPIs.
• Drive operational improvements and manage costs.

Skills

Leadership skills

People management

Operational problem-solving

Communication skills

Stakeholder engagement

Job description

What you will do

Take a key managerial role leading a team of field-based service engineers and site managers. Ensure exceptional customer service across your region while managing the P&L and meeting financial targets. Support and develop your team, drive operational performance, and uphold safety standards to ensure both individual and team success.

What we offer

• Competitive salary plus performance bonus
• 25 days holiday plus bank holidays
• Company car, laptop, and mobile
• Private healthcare, pension, life assurance, EAP, referral scheme, cycle-to-work, and Johnson Controls discounts
• Ongoing professional training and development
• Defined career progression
• Inclusive, safety-first culture with access to business resource groups

How you will do it

Manage your team’s safety, performance, and development, ensuring compliance with safety policies and delivery against customer service KPIs. Drive operational improvements, manage costs and revenue opportunities, and lead your team to optimise performance. Build strong relationships with internal and external stakeholders, mentor and coach your team, and uphold the highest standards of customer service and operational excellence.

What we are looking for

• Proven experience leading field-based teams
• Strong people management, leadership, coaching, and engagement skills
• Commercial awareness and a solution-focused mindset
• Ability to manage multiple priorities in a fast-paced environment
• Skilled in stakeholder engagement and influence at all levels
• Excellent communication, facilitation, and operational problem-solving ability
• Experience in fire suppression systems is beneficial, and a working knowledge of LPS standards is preferable