Service Manager

The Growth Company; Liverpool; On-site; GBP 60,000 - 80,000; Full time

Job summary

The Growth Company’s Employment team seeks a Service Manager to lead a high-performing team, drive contract performance, and maximise positive outcomes for customers, employers and stakeholders across Liverpool, St Helens and the Wirral.

A full UK driving licence and access to a vehicle are essential as you will cover multiple sites. This role is advertised subject to contract award and applications are welcome in a speculative capacity.

Qualifications

• Proven track record of leading high-performing teams.
• Ability to interpret management information and performance data.
• Strong written and verbal communication skills.
• Experience delivering outcomes in employability or health-services context.

Responsibilities

• Lead and support a team to achieve performance targets and positive outcomes.
• Maximise customer progression into sustainable employment and training opportunities.
• Retain customers in work and support sustained employment.
• Develop relationships with employers, partners and stakeholders to support contract delivery.
• Ensure integration with social prescribing services and clear referral pathways for clinical teams.

Skills

Leadership

Stakeholder engagement

Performance management

People management

Communication

Job description

Are you an experienced leader with a passion for delivering results?

The Growth Company’s (GC) Employment team is seeking a Service Manager to lead a high-performing team, drive exceptional contract performance, and maximise positive outcomes for customers, employers and stakeholders.

A full UK driving licence and access to a vehicle are essential for this role, as you will be covering multiple sites across Liverpool, St Helens and the Wirral.

Please note that this role is being advertised subject to contract award, until an outcome is confirmed, your application will be treated as speculative.

Key Responsibilities:

• Lead and support a team of delivery and support staff to achieve performance targets and deliver positive customer outcomes.
• Maximise customer progression into sustainable employment, learning and training opportunities.
• Maximise the retention of customers who are already in work but are struggling to sustain and maintain their employment.
• Develop and maintain strong relationships with employers, partners and stakeholders to support contract delivery.
• Ensure successful integration with existing social prescribing services and create clear referral pathways for clinical teams and community partners.
• Manage operational performance, budgets, resources and service delivery across your area of responsibility.
• Ensure high-quality, compliant services are delivered, maintaining robust data integrity and audit requirements.
• Drive continuous improvement through service development, quality enhancements and performance management.
• Generate customer referrals and engagement through effective partnership working and local networking.
• Keep up to date with relevant policies, labour market trends and sector developments.

About You:

• An experienced people manager with a track record of leading successful, high-performing teams.
• Results-focused with the drive and determination to achieve contract and organisational objectives.
• A confident communicator who can build effective relationships with employers, partners and stakeholders.
• Comfortable working in a fast-paced, target-driven environment with multiple priorities.
• Resilient, proactive and able to make sound decisions under pressure.
• Professional and customer-focused, with a commitment to delivering high-quality services.
• A collaborative team player who demonstrates initiative and strong personal accountability.

Skills Required:

• Strong leadership and people management skills.
• Excellent stakeholder engagement, presentation and networking abilities.
• Experience achieving performance targets and managing operational delivery.
• Good understanding of employability, skills, employment and health services.
• Knowledge of people management principles and employment legislation.
• Ability to interpret management information, financial data and performance reports.
• Strong written and verbal communication skills.