Service Manager

Worldline Global; Leeds; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading technology firm in Leeds is seeking a highly-skilled Service Manager to drive growth in the UK rail sector. You will manage client relationships, ensure service level agreements are met, and enhance service delivery. Ideal candidates will have 5 years of experience in the IT sector, strong analytical and presentation skills, along with an understanding of the UK Rail Industry. This role offers competitive benefits and the chance to join a team of innovators committed to shaping the future of payments technology.

Benefits

25 days holiday plus bank holidays

Employee private medical cover

Access to discounts and cash backs

Pension contributions matched up to 10%

Qualifications

• 5 years of experience as a Service Manager in the information technology sector.
• Strong financial and analytical skills.
• Excellent written and verbal presentation skills.

Responsibilities

• Develop client relationships with a view to long term growth.
• Act as a point of contact for all customer queries.
• Ensure all contractual SLAs are met.

Skills

Service Management

Project Management

Client Relationship Management

Analytical Skills

Presentation Skills

Job description

Overview

This is Worldline

We are the innovators at the heart of the payments technology industry shaping how the world pays and gets paid. The solutions our people build today power the growth of millions of businesses tomorrow. From your local coffee shop to unicorns and international banks. From San Francisco to Auckland. We are in every corner of the world in every part of commerce. And just as we help our customers accelerate their business we are committed to helping our people accelerate their careers. Together we shape evolution.

Opportunity

Worldline is looking for a highly-skilled Service Manager to contribute to Worldlines growth and position in UK rail. When running a UK rail ticket retailing service in Worldline you are part of a dynamic high-performing team that delivers innovative services to the rail industry with a deep understanding of rail processes systems and Service Managers have the overall responsibility for successful service delivery managing service margin and ensuring service level you have a passion for Service Management contact us : we are ready to welcome you to the team!

Day-to-Day Responsibilities

• Developing client relationships with a view to long term growth and promote Worldline and its products
• Develop intimate knowledge of Worldline products and environments specific to your role.
• Act as a point of contact for all customer queries and escalations
• Monitor calls to ensure all contractual SLAs are met.
• Liaise with internal teams to ensure productivity to achieve said SLAs
• Develop good working relationships with internal teams
• Escalate any concerns regarding process and personnel to Senior Managers
• Work as a team with other Service Managers ensuring knowledge share
• Ensure period reporting is supplied as per contract to the customer
• Perform trending to identify any potential issues
• Identify any process improvements
• Working with Service Line Managers to ensure that these improvements are discussed valid and implemented
• Manage regular service calls with the customer

Who Are We Looking For

• You have 5 years of experience as a Service Manager in the information technology sector managing multiple projects simultaneously
• Strong financial and analytical skills
• Excellent written and verbal presentation skills
• Excellent client-facing and internal presentation skills
• Ability to perform well under pressure; ability to adhere to deadlines
• Results oriented with a hands-on mentality
• Understanding of the UK Rail Industry

Perks & Benefits

• Be part of a company guided by a strong purpose to do good and recognized as top 1% of the most sustainable companies in all sectors worldwide.
• Work with inspiring colleagues and be empowered to learn grow and accelerate your career
• Have 25 days holiday bank holidays
• Have employee private medical cover access to a virtual GP service
• Access to discounts and cash backs on shopping
• Purchase a range of flexible benefits through salary sacrifice
• Have Income protection @ 67% of base salary for 5 years subject to Ts & Cs
• Have a Life assurance 1 x salary if not in a pension scheme 4 x salary if joins the pension scheme
• Have Pension the company will match contributions up to 10%

Shape the evolution

We are on an exciting journey towards the next frontiers of payments technology and we look for big thinkers people with passion a can-do attitude and a hunger to learn and grow. Here youll work with ambitious colleagues from around the world take on unique challenges as a team and make a real impact on society. With an empowering culture strong technology and extensive training opportunities we help you accelerate your career - wherever you decide to go. Join our global team of 18000 innovators and shape a tomorrow that is yours to own.

Learn more about life at Worldline

We are proud to be an Equal Opportunity employer. We do not discriminate based on race religion color national origin sex (including pregnancy childbirth or related medical conditions) sexual orientation gender identity gender expression age status as an individual with a disability or any applicable legally protected characteristics.