Service Manager

ARNOLD CLARK AUTOMOBILES LIMITED; Leeds; On-site; GBP 35,000 - 45,000; Full time

Job summary

A leading car service provider in Leeds is looking for a dedicated Service Manager responsible for delivering top-notch customer service and managing a team of technicians and advisors. You will oversee daily operations, ensure compliance with standards, and motivate staff to achieve productivity goals. Essential skills include strong communication, leadership, and a passion for customer service. If you have experience in a similar role and a clean driving licence, apply now for a chance to join this dynamic team.

Qualifications

• Previous experience in a similar role.
• Leadership skills to motivate teams.
• Full clean driving licence held for at least one year.

Responsibilities

• Manage a service team ensuring productivity targets.
• Deliver excellent customer service resolving issues quickly.
• Review department KPI and motivate staff to exceed objectives.

Skills

Strong communication and influencing skills

Leadership skills

Organisational skills

Customer service passion

High attention to detail

Job description

Overview

As a Service Manager for Arnold Clark, you will have full responsibility for delivering consistently excellent customer service and ensuring both the retail area and workshop are maintained to the highest standards.

You will manage and coach staff, set goals and objectives, and ensure compliance with policies and procedures. You will also guarantee the daily smooth running of your department and drive it to greater success.

Day‑to‑Day Duties

• Manage a service team of technicians, advisors and support staff, ensuring productivity and efficiency targets are achieved.
• Ensure all servicing work at the branch is carried out correctly, competently and on time.
• Deliver excellent customer service at all times, resolving issues quickly to the customer's satisfaction.
• Remain compliant with company, DVSA, manufacturer and health and safety policies.
• Review and analyse department KPI and financial reports, motivating staff to exceed objectives.

Essential Skills

• Previous experience in a similar role.
• Strong communication and influencing skills.
• A passion for delivering great customer service.
• High levels of literacy and numeracy.
• Leadership skills and the ability to motivate your team to achieve success.
• Good organisational and IT skills.
• High levels of accuracy and attention to detail.
• The ability to stay calm under pressure.
• An understanding of how to identify and maximise sales opportunities, remaining honest, ethical and compliant at all times.
• A full clean driving licence held for a minimum of one year.

Nice to Have (but not essential)

• An understanding of modern motor vehicle technology.

Diversity and Inclusion

Arnold Clark is committed to creating a diverse and inclusive workplace. We celebrate collaboration, unique perspectives and multiple approaches. We care about our employees and our communities, nurture talent and encourage ambition, and are passionate about people who take pride in their work. Our employees are at the heart of everything we do – diverse in makeup, united in our goals.

To find out more about Life at Arnold Clark, visit our website.

Employment within the Arnold Clark Group is offered subject to satisfactory reference and disclosure checks.