Service Manager

Sanderson Government & Defence; Hounslow; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading technology firm in Hounslow is looking for an experienced Service Manager to oversee BAU services, ensuring SLA compliance and driving cost optimisation. You will work within a DevSecOps and Agile model, leading service improvements and acting as the main service owner. The ideal candidate will have a strong service ownership mindset and excellent communication skills, with a proactive attitude towards change and improvement. Competitive salary and benefits are offered.

Benefits

Competitive salary and pension scheme

Private healthcare

Gym membership

Childcare vouchers

Perks at Work discounts

Qualifications

• Experience in complex client environments.
• Ability to drive cost optimisation and service improvements.
• Willingness to travel for client meetings.

Responsibilities

• Own BAU service delivery and meet contractual SLAs.
• Coordinate continuous service improvements.
• Lead daily stand-ups and manage escalations.

Skills

Service ownership mindset

Stakeholder management

Communication skills

Proactive attitude

Ability to operate under pressure

Job description

Service ManagerWe are working alongside a large technology firm seeking an experienced Service Manager to join the organisation. This is a key role focused on owning BAU services, driving cost optimisation, and ensuring SLA/KPI compliance within a secure, mission‑critical environment.

You’ll act as the single service owner, working within a DevSecOps and Agile model, coordinating continuous service improvements and providing clear direction across teams.

What you’ll be doing:

• Owning BAU service delivery and meeting contractual SLAsðir
• Driving cost optimisation Economics and service improvements
• Ensuring Run teams understand client deliver reç·𠎢 deliverales and priorities
• Leading daily stand‑ups and managing escalations
• Ensuring Business Continuity Plans are in place and aligned with client BCPs

What you’ll bring:

• Strong service ownership mindset with the ability to work in complex client environments
• Confidence operating under pressure and navigating ambiguity
• Excellent stakeholder management and communication skills
• A proactive, results‑driven attitude with a passion for change and improvement
• Willingness to travel to client meetings when required

Desirable experience:

• Vendor, financial, risk and change management
• Performance metrics, negotiation, and conflict resolution
• Trusted advisor approach with strong customer focus
• Ideally a sole British national

What we offer:

• Competitive salary and pension scheme
• Select benefits (private healthcare, gym membership, childcare vouchers & more)
• Perks at Work discounts
• Recognition programmes, incentives and regular social events

Reasonable Adjustments:

Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients.

If you need any help or adjustments during the recruitment process for any reason please let us know when you apply or talk to the recruiters directly so we can support you.