Service Manager

Bespoke Cleaning; Greater London; On-site; GBP 30,000 - 35,000; Full time

Job summary

A cleaning service company is looking for a Service Manager to oversee cleaning operations and manage client relationships. You will lead site teams, ensure compliance with health and safety standards, and drive service delivery success. The ideal candidate has experience in service management, strong leadership skills, and excellent communication abilities. This role offers a competitive salary between £30,000 and £35,000 yearly with opportunities for career development.

Benefits

Career development opportunities

Supportive team environment

Recognition for contributions

Company benefits including car and flexitime

Qualifications

• Proven experience in a service or operations management role, preferably in commercial cleaning or facilities.
• Strong leadership and team management skills.
• Excellent communication and client relationship abilities.
• Good knowledge of health & safety and cleaning best practices.
• Ability to multitask and work effectively in a fast-paced environment.
• Full UK driving licence (preferred).

Responsibilities

• Manage site teams and maintain client relationships.
• Conduct regular team briefings and handle staffing needs.
• Ensure compliance with contract specifications and company procedures.
• Serve as the main point of contact for assigned clients.
• Conduct quality audits and implement improvements.

Skills

Leadership

Client relationship management

Health & safety compliance

Multitasking

Communication skills

Proficiency with Microsoft Office

Job description

Role Overview

As a Service Manager, you will be responsible for ensuring that all cleaning operations are delivered efficiently, professionally, and in line with contract specifications. You'll supervise site teams, maintain client relationships, manage quality control, and ensure compliance with health and safety standards. Your leadership and coordination skills will drive the day-to-day success of our service delivery.

Key Responsibilities

Leadership & Supervision

• Manage Site Managers, Supervisors, Team Leaders, and Cleaning Operatives across your portfolio.
• Provide training, coaching, and performance feedback to direct reports.
• Conduct regular team briefings and promote a positive, productive work environment.
• Handle staffing needs, including recruitment, rotas, and disciplinary matters in collaboration with HR.

Operational Oversight

• Coordinate cleaning schedules and task allocation based on client requirements.
• Ensure compliance with contract specifications and company procedures.
• Conduct site visits and attend client meetings to ensure smooth operations.
• Respond promptly to service requests and operational issues.

Client Relationship Management

• Serve as the main point of contact for assigned clients.
• Resolve complaints professionally and ensure customer satisfaction.
• Collaborate with clients to adapt service levels and identify improvement opportunities.
• Provide regular service updates and feedback to clients.

Quality & Compliance

• Conduct quality audits and implement improvements as needed.
• Monitor adherence to cleaning standards and health and safety policies.
• Maintain records of site checks, incidents, and staff performance.
• Support safe chemical handling and equipment use in accordance with COSHH guidelines.

Administration & Reporting

• Maintain accurate records of staff hours, inventories, and incidents.
• Submit reports on area performance, site developments, and service challenges.
• Oversee inventory control and ordering for assigned contracts.
• Ensure all sites meet compliance standards in documentation and operations.

Requirements

• Proven experience in a service or operations management role, preferably in commercial cleaning or facilities.
• Strong leadership and team management skills.
• Excellent communication and client relationship abilities.
• Good knowledge of health & safety and cleaning best practices.
• Ability to multitask and work effectively in a fast-paced environment.
• Proficiency with Microsoft Office and scheduling systems.
• Full UK driving licence (preferred).

Why Join Us?

• A collaborative and supportive team environment.
• Opportunities for career development and training.
• Recognition for your contributions and leadership.
• Company benefits including car and flexitime.

Equal Opportunities Statement

Bespoke Cleaning is an equal opportunities employer. We welcome applications from all suitably qualified individuals regardless of age, disability, gender identity or reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, or sexual orientation.

Experience: Required

Employment: Full-time

Schedule: Monday to Friday 4:00 pm to 12:00 am

Salary: £30,000 – £35,000 yearly

We’re excited to find the right candidate to join our dynamic team. If you’re passionate, motivated, and ready to grow, we encourage you to apply. Take the next step in your career and become part of our supportive, innovative environment.

We look forward to hearing from you!