Service Manager

Look Ahead Care and Support; Greater London; On-site; GBP 39,000; Full time

Job summary

A not-for-profit care provider in Greater London seeks a Service Manager for its Mental Health Service in Hammersmith and Fulham. The role involves managing contracts, leading a team of support workers, and ensuring the delivery of high-quality services within budget. Candidates should have experience in contract and resource management, staff development, and hold a relevant degree. The position is a maternity cover for 9 months at a salary of £39,000 per annum, with additional benefits including extensive annual leave and a pension scheme.

Benefits

Annual leave up to 30 days

Free DBS

Exclusive discounts

Fully paid induction and training

Employee Assistance Programme

Generous pension contributions

Qualifications

• Educated to degree level or equivalent.
• Experience of managing contracts and delivering to budget.
• Proven track record in staff management and development.

Responsibilities

• Manage contracts and frontline staff within designated area.
• Support leadership and professional development of staff.
• Ensure successful delivery of mental health services.

Skills

Management of contracts

Staff development

Experience in housing management

Budget delivery

External partnerships management

Education

Degree level education or equivalent

Relevant CMI / NVQ Level 4 or Business/Management Qualification

Job description

Overview

We're looking for an organised, confident and resilient Service Manager to join our Mental Health Service in Hammersmith and Fulham. £39,000.00 per annum, working 40 hours per week. This is a 9 month maternity cover fixed term contract. Want to feel like you have an exciting future? You'll feel at home here. Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren\'t token gestures - we\'ve thought long and hard about how best to support our team. After all, our people are doing something amazing : helping to transform lives every day.

Benefits

• Annual leave increasing up to 30 days with length of service
• Free DBS
• Exclusive discounts and cashback via Reward Gateway and opportunity to buy a Blue Light Card
• Fully paid induction programme and further training
• ILM courses and Apprenticeship Programmes
• Cycle to work scheme
• Employee Assistance Programme for 24-7 confidential support
• Online wellbeing resources
• A generous pension - we will contribute up to 4% and life assurance cover up to £10,000 (T&Cs apply)
• Quarterly Staff Awards to reward & recognise our amazing staff\'s commitment and contribution

Contract & Eligibility

All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

Contract type: Support only

Responsibilities

Service Managers are responsible for the effective management of all contracts within their designated patch, including line managing the relevant front line staff. Leadership and competence development in direct reports is a key responsibility of the role. Post-holders may also carry client group specialism responsibilities, linking in with other Managers and Head of Services to ensure focussed integration of specialisms across the whole organisation.

Hammersmith and Fulham MH is a medium to high support Mental Health Service split across three sites (within walking distance).

As the Service Manager, you would be responsible for x1 TL and 7 Support Workers.

Irvin Road - Single Cover 24 / 4

Kwaanza House - Single Cover / Visiting

Lena Gardens - Single Cover / Visiting

What you\'ll bring

Essential :

• Educated to degree level or equivalent
• Experience of managing contracts and resources and delivering to budget and performance targets
• Experience of delivering to housing management performance targets
• Experience of effectively managing and developing staff to ensure delivery of services performance targets within contract
• Experience of successfully managing external partnerships to ensure successful delivery of services
• Holds relevant CMI / NVQ Level 4 or other Business / Management Qualification

Desirable :

• Other relevant professional memberships and / or specialist qualifications

About us

Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 100 services, providing support to thousands of customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness and complex needs, young people and care leavers and learning disabilities so there are plenty of opportunities to grow and progress your career with us.

We have a strong social purpose and we live and work by our values :

We focus on Excellence and innovation.

We are Caring and Compassionate.

We are Inclusive and Trusted.

We work in Partnership and are One-Team.

Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.