Service Manager

Social Interest Group; Greater London; On-site; GBP 34,000 - 41,000; Full time

Job summary

A not-for-profit organization in London is seeking a passionate Service Manager to run multiple services aimed at supporting residents with complex needs. This role demands exceptional leadership, strong communication skills, and the ability to inspire a team. You will drive service excellence and contribute to impactful changes in residents' lives. This is a fixed-term contract with potential for extension. Comprehensive benefits, including annual leave and professional development, are provided.

Benefits

25 days annual leave

Employer Pension Contribution

Access to discounted tickets

Reflective Practice sessions

Employee Assistance Programme

Qualifications

• Experience in supporting people with mental health, substance use, and homelessness.
• Strong leadership skills to inspire and motivate a team.
• Ability to drive service improvements and make decisions.

Responsibilities

• Lead and motivate a team to deliver high-quality care.
• Manage complex situations and drive service improvements.
• Work closely with other organizations for support.

Skills

Confident leadership skills

Experience with multiple and complex needs

IT proficiency

Ability to work at pace

Job description

Overview

Job Title: Service Manager

Location: Based in Royal Borough of Kensington and Chelsea (RBKC). The service is a short walk from Ladbroke Grove (Circle and Hammersmith) station. This service does not have step-free access.

Salary: £40,100

Shift Pattern: 12 month fixed term contract, 37.5 hours per week, Monday to Friday, 09:00 - 17:00. Onsite face to face service, with flexibility around these hours required as per resident and service requirements. All managers, including this position, will take part in out of hours on-call duty.

About the Role

We\'re looking for a Service Manager to join our team based in RBKC. You will manage multiple dispersed services within the area. In this role, you will support your team to deliver person centred care and support to residents who face multiple and complex needs which includes mental health challenges, substance use challenges, and homelessness. You will be a natural leader, able to support a team with your knowledge and experience to provide the best support to the residents, through empowerment and upskilling.

You will support them to deliver a seamless and supportive service which enables residents to overcome personal challenges and to achieve their goals. We\'re looking for someone who is solution focused, has a passion for the resident group we support, and driven to make a lasting change to lives. This is a 12 month fixed term contract with the view that it may be extended into a permanent position in the future.

Key Responsibilities

• Leading and motivating a team to deliver high quality care and support
• Managing complex situations and driving service improvements
• Support a team who directly support individuals in their recovery journey
• Working closely with other teams and organisations to ensure the right support is provided
• Risk Management, Information Management, and Case Recording
• Property and Housing Management
• Financial Management

About You

We are seeking a passionate, driven leader to run this service and make a real difference for people with multiple and complex needs. You will be knowledgeable about the needs of our residents and able to support the team in delivering excellent care. You will bring energy and passion to the role, work flexibly to meet service needs, and contribute new ideas and opportunities to develop the service further while maintaining high standards of excellence.

• Confident leadership skills and ability to inspire and motivate a team and residents directly
• Experience in supporting people who have multiple and complex needs including mental health, homelessness, substance use, offending backgrounds
• Experience in frontline, and now able to empower a team to deliver a seamless service
• Confident leadership skills and ability to inspire and motivate a team. While you\'ll have support from management, this role requires someone who can take ownership and lead with confidence
• Confidence in using IT; we use various systems and software, so need someone who is confident in learning new IT skills and can navigate around computer systems
• Ability to drive the service forward and implement improvements
• Ability to work at pace, using initiative, making decisions, and proactiveness in your approach
• Alignment with our values of Ambition, Empowerment, Transparency, and Inclusivity

Please refer to the JDPS attached for more details on the vacancy and our requirements/key criteria.

What We Offer

• 25 days (Full time equivalent) annual leave, increasing with the length of service
• Employer Pension Contribution
• Eligibility to register with Blue Light Discount Card
• Access to discounted tickets for music events, shows, sports and more
• Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing at work
• Training and Development, including access to courses, upskilling, and progression plans
• Employee Assistance Programme, including counselling
• Life Assurance Scheme
• Cycle-to-work scheme
• Annual Staff Awards
• EDI Ambassador programme

About Social Interest Group (SIG)

SIG is a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop-in centres, community floating support settings, probation settings, and hospitals. We do so across London, Brighton, Bedfordshire, Luton, Kent and Liverpool. Our goal is to transform lives through empowering change.

Want to know how we work? Watch our short Theory of Change video to see how we support people towards a brighter future: Theory of Change

Further details can be found on our website here: Theory of Change - Social Interest Group - Social Interest Group.

Additional Information

Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages.

As part of our process, we complete an enhanced DBS check; some roles may require further vetting. We encourage applicants from all backgrounds. If you have any questions regarding this, please contact us on the details below.

For Recruitment related enquiries, or if you need support with making your application (e.g., due to learning needs or a disability), please email [e-mail] or call our central office on 020 3668 9270 to request a call back. We will arrange to call you back via our Central Administration team.

Unfortunately, we are unable to provide sponsorship; please ensure you have full right to work in the UK prior to applying to our positions.

Additional information on our company policies including Gender Pay, Equality and Diversity, Company Benefits and our Candidate Privacy Policy can be found on our website.