Service Manager

Sunbelt Rentals Careers; Glasgow; Hybrid; GBP 38,000 - 48,000; Full time

Benefits offered by this job

Flexible rewards package

Generous holiday allowance

Life assurance

Retail discount scheme

Employee recognition awards

Company pension

Job summary

Sunbelt Rentals is seeking a Service Manager to assist the Service Centre Manager in running a busy Service Centre and driving performance to meet targets and customer satisfaction. You will manage the Service Centre team, ensure contract procedures are followed, coach staff, and uphold Health and Safety standards.

The role demands leadership, strong communication, and the ability to work to high-quality service levels, with the responsibility to deputise when needed.

Qualifications

• Experience supervising a team in a fast-paced environment.
• Excellent communication and organisational skills.
• Computer literate with working knowledge of Microsoft Office.
• Good understanding and experience of Health and Safety practices at work.
• Self-motivated with drive to succeed and high quality standards.
• Full driving licence.

Responsibilities

• Support the Service Centre Manager to lead the Service Centre team.
• Ensure compliance with contract administration procedures.
• Coach and motivate staff to provide excellent customer service.
• Ensure all work follows Health and Safety guidelines.
• Maintain high standards of customer care and product quality.
• Deputise for the Service Centre Manager when required.

Skills

Communication skills

Organisational skills

Supervision experience

Self-motivation

Tools

Microsoft Office

Job description

About The Role

We have a fantastic opportunity for a Service Manager to join the Sunbelt Rentals Team.

In the role of Service Manager you will assist the Service Centre Manager to manage all areas and aspects of a busy Service Centre, driving the business forward to ensure targets and the highest possible standards of customer satisfaction are achieved. You will be responsible for:-

• Supporting with the management of the Service Centre team in line with Company policies to maximise the performance of the Service Centre
• Ensuring compliance with Company's contract administration procedures
• Coaching and motivating employees to get the best from your team and deliver an excellent service to all customers
• Ensuring that all aspects of work and process are carried out in-line with Health and Safety guidelines
• Ensuring that the quality of customer care/service and products provided reflect the highest levels of excellence
• Deputise in the absence of the Service Centre Manager

What can we offer you in return?

You'll be joining a highly successful company, the UK's largest equipment rental provider.We provide an Industry leading flexible rewards package including generous holiday allowance (with the opportunity to buy and sell annual leave), life assurance, retail discount scheme, employee recognition awards and a great Company pension scheme.

About You

If you join the team we'll provide you with everything you need and ensure you are equipped for success. We'll talk to you about your training and personal development needs and what you'd like to do to further your career and support your future aspirations.

To be considered for the Service Manager role, we're looking for someone who has the following experience and attributes:-

• Previous experience in a supervisory role, preferably in a fast-paced environment would be advantageous
• Excellent communication and organisational skills
• Computer literate. Working knowledge of Microsoft Office
• Good understanding and experience of managing Health and Safety practices at work
• Self-motivated with the drive to succeed and to high quality standards
• Full driving licence.

About Us

Sunbelt Rentals is the leader in equipment rentals in the UK, Ireland, US and Canada - as well as specialist operations in Europe. We provide a range of solutions to every market and sector, including construction, industrial, energy, infrastructure, government and events. Our teams make the impossible possible and the unthinkable doable. Turning what if into what is.

Our people are at the heart of our values and they're our greatest asset. We rely on you to look after our customers so in return, we take good care of you. We recognise the value and uniqueness of our team-mates and are committed to creating a diverse and inclusive Sunbelt Rentals, providing equality of opportunity and a culture of fairness and respect.

Your health, safety and wellbeing is really important to us. We're raising awareness and providing support through initiatives such as our mental health awareness campaign and first-aider programme. You'll also be able to access a 24-7 employee assistance helpline, counselling services and financial wellbeing support.