Service Manager

Hendy Group; Exeter; On-site; GBP 35,000 - 50,000; Full time

Job summary

A family-run automotive company in Exeter seeks an experienced Service Manager to lead their Service & Parts Advisors team. This role involves setting performance objectives, managing the workshop for efficiency, and addressing customer complaints swiftly. Candidates must have a track record of running an aftersales department, strong leadership and financial skills, along with an up-to-date understanding of vehicle legislation. Competitive salary, bonuses, and various benefits included.

Benefits

Competitive salary

Performance-related bonus

Bespoke induction and ongoing training

Company Vehicle Scheme

Enhanced family leave

Life Insurance

Bupa Healthcare Cash Plan

Pension scheme

23 days holiday plus bank holidays

Discounts on vehicle purchases

Qualifications

• Proven track record in running an aftersales department.
• Ability to manage and inspire a team.
• Experience with budget development and monitoring.
• Strong self-motivation and communication skills.
• Full UK driving license required.

Responsibilities

• Develop service department plans and budgets.
• Maintain financial and operational controls.
• Understand and report on key KPIs.
• Swiftly respond to customer complaints.
• Monitor team's training requirements.

Skills

Leadership

Communication

Organisational skills

Financial control

Knowledge of vehicle legislation

Job description

Overview

We have an exciting opportunity for an experienced Service Manager to join our management team at Exeter/Car & Van Store. The Opportunity: In this role, you will play an important role in supporting and motivating a team of Service & Parts Advisors by setting objectives to maximise performance and profitability, in addition to managing a workshop to ensure that workshop efficiency and productivity rates are optimised.

Responsibilities

• Develop service & parts department plans and budgets to achieve quarterly and annual targets.
• Maintain financial and operational controls within the department.
• Understand and report on key KPIs in a timely and accurate manner.
• Ensure warranty procedures are followed correctly and monies are recovered promptly.
• Respond swiftly to any customer complaints and ensure timely resolutions.
• Establish and monitor the team's training requirements to ensure the required level of expertise is always achieved; and
• Work alongside your General Manager to develop a strategy to maintain the long-term profitability of the department.
• A proven track record of running a successful aftersales department in a main dealer environment;
• The ability to lead by example, manage and inspire the team to consistently exceed customer satisfaction and profitability objectives;
• Experience of developing and monitoring budgets;
• Strong communication and organisational skills with high levels of self-motivation;
• Up-to-date knowledge of vehicle and consumer legislation as well as FCA regulations; and
• A full UK driving licence.

About Hendy Group

Hendy Group is a family-run business with over 60 sites along the South Coast. At Hendy, we aim to deliver a premium experience as we have done for 165 years, all in an effort to achieve our vision of delivering 100% customer and colleague satisfaction; our forward-thinking, progressive outlook perfectly complements our values with honesty, quality, care and customer service at the heart of the company, as they have been since 1859.

Benefits

• As well as a competitive salary and performance related bonus, we offer a structured career with the opportunity for personal development and training within our rewarding environment. In addition, you can expect the following benefits:
• Bespoke induction and learning programme and comprehensive ongoing training throughout your career;
• Access to Company Vehicle Scheme;
• Enhanced family leave benefit;
• Life Insurance;
• Bupa Healthcare Cash Plan for you and your family;
• Opportunity to join the company pension scheme;
• 23 days holiday (plus bank holidays), increasing with length of service;
• Discounts on new vehicle, used vehicle, service and parts purchases;
• Various perks and discounts with high street and online retailers and services.