Service Manager

i-Jobs; England; On-site; GBP 60,000 - 80,000; Full time

Job summary

A recruitment agency is seeking a Service Manager to oversee parking management including policy development, contractor management, and team leadership. Candidates must have experience in parking management within a Local Authority, strong communication skills, and proficiency in relevant IT systems. This position offers an hourly pay rate of £47.67 and requires strategic decision-making skills.

Responsibilities

• Oversee parking management, including staff, on and off-street parking.
• Advise and support in developing parking policies and objectives.
• Maintain and implement the Council's parking strategy.
• Manage parking contractors and IT systems.
• Lead and manage the Parking Team.
• Manage the parking budget and contribute to financial strategy.

Skills

Experience in parking management

Strong communication and leadership skills

Experience in team development and management

Strategic decision-making skills

Data analysis and project management skills

Knowledge of relevant parking legislation

Budget management experience

Proficiency in MS Office and Parking IT Systems

Job description

Service Manager

Location: Civic Campus, Euclid Street, SN1 2JG

Start Date: ASAP

Contract Duration: 4+ Month

Working Hours: Mon - Fri, 09:00 - 17:00, 37 Hours per week

Pay Rate: £ 47.67 per hour

Job Ref: OR17373

Job Responsibilities

• Oversee parking management, including staff, on and off-street parking, and traffic enforcement.
• Advise and support in developing parking policies and objectives.
• Maintain and implement the Council's parking strategy and ensure compliance with relevant laws.
• Manage parking contractors to meet customer service standards and legal guidelines.
• Lead parking contract development and procurement.
• Oversee parking IT systems and manage parking assets like signs and payment machines.
• Manage off-street car parks and support EV charging operations.
• Monitor local and corporate performance metrics.
• Lead and manage the Parking Team, including staff development and performance reviews.
• Provide advice to Cabinet members on policy and project implementation.
• Manage the parking budget and contribute to financial strategy.

Person Specifications

Must Have

• Experience in parking management within a Local Authority.
• Strong communication and leadership skills.
• Experience in team development and management.
• Strategic decision-making skills.
• Data analysis and project management skills.
• Knowledge of relevant parking legislation.
• Budget management experience.
• Proficiency in MS Office and Parking IT Systems.

Nice to Have

• Experience in liaising with local and national organizations for best practices.
• Ability to adapt to the political context and advise senior management.

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