Service Manager

Kemp Recruitment Ltd; England; On-site; GBP 35,000 - 45,000; Full time

Job summary

A growing service organization in the United Kingdom is seeking an experienced Service Manager to lead their team in Tingewick. The role involves managing service engineers, ensuring operational efficiency, and providing exceptional customer service. The ideal candidate will have a strong background in agricultural machinery, excellent communication skills, and the ability to work under pressure. Competitive salary of £35,000 - £45,000 plus benefits including company vehicle, pension scheme, and ongoing training.

Benefits

Company Vehicle Provided

24 days holiday plus bank holidays

Pension Scheme

Life Assurance

Ongoing Training and Development

Qualifications

• Experienced Service Manager or skilled Engineer with managerial aspirations.
• Strong knowledge of agricultural or plant machinery.
• Ability to work under pressure and meet deadlines.

Responsibilities

• Organise and manage a team of service engineers.
• Coordinate with departments for parts and workflow.
• Oversee service department operations.
• Develop customer relationships.

Skills

Team management

Communication skills

Customer service

Organisational skills

Job description

Service Manager

A long-established, family-owned business with a strong reputation in agriculture, groundcare, commercial vehicles, and equipment hire is seeking an experienced Service Manager to join the team at their Tingewickbranch.

This is an excellent opportunity for a motivated individual to lead a skilled team of engineers in a busy and dynamic service department, ensuring exceptional customer service and operational efficiency.

Key Responsibilities

• Organise and manage a team of experienced service engineers.
• Coordinate with other departments to ensure parts availability and efficient work flow.
• Manage and optimise call outs, ensuring customers receive first-class service at all times.
• Oversee all aspects of the service department and workshop operations.
• Develop and maintain strong relationships with valued customers.

The Ideal Candidate

• Experienced Service Manager within a relevant industry, or a skilled Engineer looking to step up into a management role.
• Strong understanding of agricultural or plant machinery and the seasonal pressures of the industry.
• Excellent communication skills with the ability to liaise effectively with engineers and customers.
• Proven ability to work to deadlines and perform well under pressure in a time-sensitive environment.
• Highly organised, proactive, and customer-focused.

Benefits

• Hours: Monday to Friday, 8:00am - 5:30pm (some Saturday mornings required during busy periods)
• Salary: £35,000 - £45,000 per annum (depending on experience)
• Company Vehicle Provided
• Holidays: 24 days per year plus bank holidays
• Pension Scheme
• Life Assurance (including dependent's pension)
• Ongoing Training and Development Opportunities