Service Manager

Mencap; Doncaster; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading support organization in Doncaster seeks an experienced Service Manager to lead a team providing person-centred support for individuals with complex needs. You will drive high-quality assistance and foster positive relationships within the team. A background in social care, particularly with autism and mental health, is essential, along with strong leadership skills and a willingness to provide hands-on support when required.

Benefits

24 days paid holiday plus bank holidays

Discounts at leading retailers

Access to health cash plans

Interest-free loans

Qualifications

• Experienced in social care, especially with autism and mental health.
• Skilled in leading teams within Learning Disability services.
• Confident IT user and flexible to work across 7 days.
• Full driving licence required for the role.

Responsibilities

• Lead a team of support workers to deliver person-centred support.
• Develop and inspire the team for high-quality assistance.
• Implement plans for individuals to live in their communities.
• Make decisions under pressure and promote best practices.

Skills

Team leadership

Interpersonal skills

Decision making under pressure

Knowledge of autism and mental health

Positive Behaviour Support (PBS)

IT proficiency

Job description

Overview

Service Manager – Doncaster

We’re looking for an experienced and motivated Service Manager to lead a team of support workers in Doncaster. You’ll bring strong knowledge of supporting people with complex needs and experience working with families and professionals to create and deliver person-centred plans that help individuals live fulfilling lives in their own communities. This is a full time post, working 37.5 hours a week.

Reporting to the Area Operations Manager, you’ll be responsible for leading, developing, and inspiring your team to deliver high-quality, person-focused support. You’ll be confident making decisions under pressure, resilient when things don’t go to plan, and passionate about driving positive change.

Strong interpersonal skills are essential — you’ll act as a role model, build positive relationships, and demonstrate best practice across the service.

Responsibilities

• Lead a team of support workers in Doncaster to deliver person-centred support.
• Develop and inspire the team to provide high-quality, person-focused assistance.
• Ensure plans are implemented to help individuals live in their own communities.
• Make decisions under pressure and respond resiliently to challenges.
• Promote best practice and strong interpersonal relationships across the service.

Qualifications and Requirements

• Experienced in social care, particularly with autism, mental health, and behaviours that challenge
• Skilled in leading teams within Learning Disability services
• Knowledge of Positive Behaviour Support (PBS) is an advantage
• Confident IT user
• Flexible to work across 7 days, including weekends
• Full driving licence required
• Willing to provide hands-on support if needed

Additional Information

All roles are subject to an enhanced DBS check and suitable references.

JOB ID: 34937

Benefits

Our benefits package offers 24 days of paid holiday plus bank holidays (pro rata) along with a range of perks such as discounts at leading high-street retailers, access to health cash plans, interest-free loans, and many more exciting offerings.

About Mencap

Our vision is for the UK to be the best place in the world for people with a learning disability to live happy and healthy lives.

We\'re here to support people with a learning disability, their families and their carers. We fight for a kinder, fairer and more inclusive society for people with a learning disability to live in.

At Mencap, everyone works with people with a learning disability either providing support or advice, or alongside one another as colleagues.