Service Manager

Keane Premier Healthcare; Cumbernauld; On-site; GBP 34,000 - 40,000; Full time

Job summary

A leading healthcare provider in North Lanarkshire seeks an experienced Service Manager. This full-time role involves leading and developing community care teams, ensuring compliance with industry standards, and driving the growth of services. The ideal candidate will exhibit strong leadership skills and a comprehensive understanding of the Care Inspectorate requirements. A competitive salary of up to £40,000 with benefits is offered.

Benefits

Competitive salary up to £40,000

28 days holidays

Access to Wagestream

Eligible for Blue light card

Employee assistance & benefit Programme

Ongoing training and leadership development

Qualifications

• Proven leadership in care for home or housing support.
• Strong knowledge of Scottish regulation and Care Inspectorate.
• Excellent coaching and communication skills.
• Solid understanding of medication management and risk.

Responsibilities

• Grow the service while ensuring compliance.
• Plan and deliver tailored support services.
• Lead audits and address quality improvements.
• Establish positive relationships with clients and families.

Skills

Leadership in care at home / housing support

Knowledge of Scottish regulation and Care Inspectorate

Confidence with digital systems

Excellent people leadership

Understanding of medication management

Strong relationship-building

Organized and calm under pressure

Experience managing self-directed care packages

Education

SVQ 4 in Health & Social Care

SVQ 4 in Management or equivalent

Eligibility for SSSC registration

Tools

Digital care systems

Job description

Due to restrictions on the number of certificates we can issue at present, candidates without an existing visa or right to work in the UK are unlikely to be suitable for the advertised post.

Keane Premier Group is a leading Health and Social Care provider within Lanarkshire, delivering residential and community support to a first-class standard.

Keane Premier Support Services (KPSS) provides high-quality, person-centred care at home and housing support across North & South Lanarkshire. We use digital systems (Care planner, RADAR Healthcare) to make care safer, smarter and more responsive.

Keane Premier Support Services (KPSS) are looking for a Service Manager to lead our team in North Lanarkshire through an exciting period of change, through innovative practice and high-quality service delivery. You will enable and promote positive and productive team environments and cultures for all staff. You will lead and develop our community care employees to successfully deliver service outcomes whilst maintaining operational quality and continuous improvement of services.

The role

Location: North Lanarkshire (covering Airdrie, Coatbridge, Cumbernauld & surrounding areas)
Contract: Full-time, permanent
Reports to: Head of Quality Development

We’re looking for an experienced, values-driven Service Manager to lead our North Lanarkshire service. You’ll be accountable for safe delivery, compliance and growth, inspiring a stable team and excellent outcomes for the people we support.

Main Responsibilities

• Grow the service, the service is currently a small service with good standing and gradings with the Care Inspectorate, this is a real opportunity to grow and develop an established services to be a provider of choice in the North Lanarkshire area.
• Ensure care at home & housing support is planned and delivered to individual outcomes, rights and choices.
• Oversee the planning and delivery of support services to clients within the community.
• Ensure services are tailored to meet the individual needs and preferences of clients.
• Maintain full compliance with the Health & Social Care Standards and Care Inspectorate requirements; prepare for and lead inspections.
• Drive consistent, high-quality use of electronic systems.
• Recruit, rota and develop a skilled team; ensure inductions, supervision, appraisals, training, SSSC registration checks are in place.
• Run a rolling audit schedule, close actions on time, and use data to reduce incidents/concerns and improve outcomes.
• Lead on Adult Support & Protection, incident/complaints handling, medication safety and risk assessments; complete learning reviews.
• Build positive relationships with people we support, families and commissioning teams, support sustainable growth and package stability.
• Participate in the on-call rota and provide effective decision-making out of hours.
• Manage hours, and mileage prudently; track KPIs (hours delivered, missed/late visits, training, audits).
• Model kindness, accountability and continuous improvement; recognise great work and address poor practice early and fairly.

Skills and Experience

• Proven leadership in care at home / housing support (or closely related) with strong knowledge of Scottish regulation and the Care Inspectorate.
• Confident with digital systems and using data to drive decisions.
• Excellent people leadership: coaching, communication, rota planning and performance management.
• Solid understanding of medication management, adult support & protection, infection prevention & control, and risk.
• Relationship-builder who can work well with families, commissioners and multidisciplinary partners.
• Organised, calm under pressure, solution-focused and able to prioritise competing demands.
• Experience of managing self-directed care packages.
• Full UK driving licence and access to a car for work.

Qualifications

• SVQ 4 in Health & Social Care (or working towards) and SVQ 4 in Management (or equivalent) preferred.
• SSSC registration (eligibility to register) for a manager of a care at home/housing support service.

What do we offer you in return for your motivation and outstanding efforts?

• Competitive Salary -up to £40,000
• 28 days holidays
• Wagestream – Access of up to 50% of wages before payday
• Eligible for Blue light card.
• Health Assured, Employee assistance & benefit Programme.
• A supportive, values-led organisation that backs quality and development.
• Induction, ongoing training and leadership development.
• Mileage, on-call allowance and tools to do your job well (digital care systems).
• Opportunity to shape a growing service and make a real difference locally.