Service Manager

NHS; City Of London; On-site; GBP 46,000 - 56,000; Full time

Job summary

A leading NHS trust in London is seeking a Service Manager to oversee the General Neurology, Inpatients and Daycare Service. This role involves supporting and leading staff to ensure excellent service delivery, managing administration effectively, and contributing to senior projects. Ideal candidates will have significant managerial experience within the NHS and strong communication skills. The position offers a competitive salary and full-time contract.

Qualifications

• Previous managerial experience in an NHS or complex organization.
• Proven experience in managing budgets and leading staff.

Responsibilities

• Support and lead staff to provide quality service.
• Oversee day-to-day running of services.
• Contribute to senior level projects.

Skills

Excellent communication skills

Ability to prioritize effectively

Understanding of multi-disciplinary issues

Good organisational skills

Strong negotiation and influencing skills

Education

Degree or appropriate professional qualification

Job description

Job Summary

There are 2 Service Manager posts available, working within General Neurology, Inpatients and Daycare Service.

This role is concerned with supporting, evaluating and leading staff to provide a quality service which is efficient, stays within financial constraints and provides high levels of user satisfaction. The postholder will act with autonomy for day-to-day management of the administration staff within their remit and will lead and mentor non-clinical staff to ensure an excellent level of customer service. The service manager will be an excellent communicator and have good organisational skills. They will oversee the day-to-day running of their services, and support the managerial team with service developments and improvements. The post-holder will also contribute to more senior level projects with the support of the Queen Square Divisional Management team.

About Us

University College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population. We provide academically led acute and specialist services, to people from the local area, from throughout the United Kingdom and overseas. Our vision is to deliver top-quality patient care, excellent education, and world‑class research.

We provide first‑class acute and specialist services across eight sites:

• University College Hospital (incorporating the Elizabeth Garrett Anderson Wing)
• National Hospital for Neurology and Neurosurgery
• Royal National ENT and Eastman Dental Hospitals
• University College Hospital Grafton Way Building
• Royal London Hospital for Integrated Medicine
• University College Hospital Macmillan Cancer Centre
• The Hospital for Tropical Diseases
• University College Hospital at Westmoreland Street

We are dedicated to the diagnosis and treatment of many complex illnesses. UCLH specialises in women's health and the treatment of cancer, infection, neurological, gastrointestinal and oral disease. It has world class support services including critical care, imaging, nuclear medicine and pathology.

We are committed to sustainability and have pledged to become a carbon net zero health service, embedding sustainable practice throughout UCLH. We have set an ambitious target of net zero for our direct emissions by 2031 and indirect emissions by 2040.

Details

Date posted: 21 November 2025

Band: Band 6

Pay Information

Pay scheme: Agenda for change

Salary: £46,419 to £55,046 a year per annum inclusive of HCAS

Contract

Fixed term, 12 months, Full‑time

Reference

309-UCLH-7090

Job Location

National Hospital for Neurology & Neurosurgery, UCLH, Queen Square, London, WC1N 3BG

Job Description

For the full Person Specification and more information regarding the main responsibilities of this role, please refer to the attached Job Description.

The post holder will work as part of Neurology and Diagnostics, which comprises of the following services:

• General Neurology
• Headache
• Prion
• Multiple Sclerosis
• Movement Disorders
• Dementia
• Functional
• Neurosurgery
• Epilepsy Chalfont Centre for Epilepsy
• Huntingtons Disease
• Ataxia
• Neurogenetics
• Neurophysiology
• Neurometabolics
• Neuropathology
• Neuroimmunology

Come and be part of the best NHS trust in England to work for, according to our staff.

Knowledge and Qualifications (Essential)

• Degree and/or an appropriate professional qualification or equivalent experience

Experience (Essential)

• Previous managerial experience in a large and complex organisation preferably within the NHS
• Proven experience in effective management of budget and effective leadership of staff

Experience (Desirable)

• Proven experience in service improvement and development
• Proven experience in business planning and in the development and effective leadership implementation of complex strategic & operational plans
• A proven record of success in managing change while also developing and maintaining high standards of quality

Skills and Abilities (Essential)

• Proven track record of working under pressure to strict deadlines
• Ability to prioritise effectively
• The ability to both work cooperatively with both clinical and non‑clinical staff including other management teams of the Trust and to develop effective working relationships within the directorate
• A strong understanding of multi‑disciplinary issues and commitment to multi‑disciplinary working

Skills and Abilities (Desirable)

• Quality focussed with an innovative approach and the ability to solve complex problems
• Excellent IT skills
• An understanding and experience of staff and organisational development
• Evidence of political awareness and sensitivity to the high profile of the Trust

Communication (Essential)

• Excellent communication skills, including the ability to liaise and negotiate effectively at directorate management team level.
• Strong negotiation and influencing skills with ability to motivate and engage individuals and teams

Personal and People Development (Desirable)

• An understanding and experience of staff and organisational development

Responsibilities towards promoting Equality, Diversity and Inclusion (Essential)

• Demonstratable understanding of Equality, Diversity, and Inclusion and knowledge of the NHS obligations under the Equality Act 2010

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website.

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants.

Employer Details

University College London Hospitals NHS Foundation Trust

National Hospital for Neurology & Neurosurgery, UCLH

Queen Square

London

WC1N 3BG

Website: https://www.uclh.nhs.uk