Service Manager

University College London Hospitals NHS Foundation Trust; City Of London; On-site; GBP 46,000 - 56,000; Full time

Job summary

A leading NHS trust in London is seeking a Service Manager to lead and evaluate staff within the General Neurology service. The ideal candidate should have strong managerial experience, excellent communication skills, and a track record of managing budgets effectively. This role requires efficient service delivery with a focus on user satisfaction and involvement in strategic goals. The position offers a competitive salary and the opportunity to work in a supportive environment.

Benefits

Competitive salary

Flexible working options

Qualifications

• Degree and/or an appropriate professional qualification or equivalent experience.
• Previous managerial experience in a large and complex organisation preferably within the NHS.
• Proven experience in effective management of budget and effective leadership of staff.

Responsibilities

• Support and lead staff in providing efficient service delivery.
• Oversee daily operations and ensure high levels of user satisfaction.
• Contribute to strategic and operational planning.

Skills

Excellent communication skills

Proven track record of budget management

Ability to work under pressure

Negotiation and influencing skills

Effective prioritization abilities

Education

Degree or appropriate professional qualification

Job description

University College London Hospitals NHS Foundation Trust

Service Manager

The closing date is 07 December 2025

There are 2 Service Manager posts available, working within the General Neurology, Inpatients and Daycare Service.

Main duties of the job

This role is concerned with supporting, evaluating and leading staff to provide a quality service which is efficient, stays within financial constraints and provides high levels of user satisfaction. The postholder will act with autonomy for day-to-day management of the administration staff within their remit and will lead and mentor non-clinical staff to ensure an excellent level of customer service. The service manager will be an excellent communicator and have good organisational skills. They will oversee the day to day running of their services, and support the managerial team with service developments and improvements. The post-holder will also contribute to more senior level projects with the support of the Queen Square Divisional Management team.

About us

University College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population. We provide academically led acute and specialist services, to people from the local area, from throughout the United Kingdom and overseas. Our vision is to deliver top-quality patient care, excellent education, and world-class research.

We provide first-class acute and specialist services across eight sites:

• University College Hospital (incorporating the Elizabeth Garrett Anderson Wing)
• National Hospital for Neurology and Neurosurgery
• Royal National ENT and Eastman Dental Hospitals
• University College Hospital Grafton Way Building
• Royal London Hospital for Integrated Medicine
• University College Hospital Macmillan Cancer Centre
• The Hospital for Tropical Diseases
• University College Hospital at Westmoreland Street

We are dedicated to the diagnosis and treatment of many complex illnesses. UCLH specialises in women's health and the treatment of cancer, infection, neurological, gastrointestinal and oral disease. It has world class support services including critical care, imaging, nuclear medicine and pathology.

We are committed to sustainability and have pledged to become a carbon net zero health service, embedding sustainable practice throughout UCLH. We have set an ambitious target of net zero for our direct emissions by 2031 and indirect emissions by 2040.

Job responsibilities

For the full Person Specification and more information regarding the main responsibilities of this role, please refer to the attached Job Description.

The Queen Square Division comprises the National Hospital for Neurology and Neurosurgery (NHNN) and the Royal London Hospital for Integrated Medicine (RLHIM) and is the largest division within the Specialist Hospitals Board.

The NHNN is an internationally renowned hospital for clinical practice and world-class clinical research in neurosciences. It is closely associated with the Institute of Neurology (ION). Together, NHNN and ION are regarded as the premier neurosciences centre in the UK. In addition to Neurology and Neurosurgery, the NHNN provides comprehensive services in Neurorehabilitation, Neuro-Critical Care and Neuro-Psychiatry. The NHNN receives secondary, tertiary and quaternary referrals from across the UK and internationally.

The RLHIM is the largest public sector provider of integrated complementary medicine in Europe. The hospital offers an innovative, patient-centred service integrating the best of conventional and complementary treatments for a wide range of conditions. All clinics are led by consultants, doctors and other registered healthcare professionals who have received additional training in complementary medicine. The Department The National Hospital for Neurology and Neurosurgery (NHNN) has one of the largest, most comprehensive programmes in Europe for the evaluation and medical and surgical treatment of epilepsy. Our multi-disciplinary team of world-leading experts includes neurologists, neurosurgeons, neuro-psychiatrists and neurophysiologists working closely with epilepsy nurse specialists, neuro-psychologists and other specialities within the NHNN. The post holder will work as part of Neurology and Diagnostics, which comprises of the following services:

The Department

The National Hospital for Neurology and Neurosurgery (NHNN) has one of the largest, most comprehensive programmes in Europe for the evaluation and medical and surgical treatment of epilepsy. Our multi-disciplinary team of world-leading experts includes neurologists, neurosurgeons, neuro-psychiatrists and neurophysiologists working closely with epilepsy nurse specialists, neuro-psychologists and other specialities within the NHNN. The post holder will work as part of Neurology and Diagnostics, which comprises the following services:

Come and be a part of the best NHS trust in England to work for, according to our staff

* UCLH top trust to work at in England - In the most recent NHS staff survey UCLH had the highest percentage of staff who said they would recommend us as a place to work, out of all general acute or acute/community NHS trusts in England for the third year in a row.

UCLH recognises the benefits of flexible working for staff. To find out more, visit: Flexible working.

To discover more about what makes UCLH a great place to work, visit: Why Choose UCLH?

Person Specification

Knowledge and Qualifications

• Degree and/or an appropriate professional qualification or equivalent experience

Experience

• Previous managerial experience in a large and complex organisation preferably within the NHS
• Proven experience in effective management of budget and effective leadership of staff
• Proven experience in service improvement and development
• Proven experience in business planning and in the development and effective leadership implementation of complex strategic & operational plans
• A proven record of success in managing change while also developing and maintaining high standards of quality

Skills and Abilities

• Proven track record of working under pressure to strict deadlines
• Ability to prioritise effectively
• The ability to both work cooperatively with both clinical and non-clinical staff including other management teams of the Trust and to develop effective working relationships within the directorate
• A strong understanding of multi-disciplinary issues and commitment to multi-disciplinary working
• Quality focussed with an innovative approach and the ability to solve complex problems
• An understanding and experience of staff and organisational development
• Evidence of political awareness and sensitivity to the high profile of the Trust

Communication

• Excellent communication skills, including the ability to liaise and negotiate effectively at directorate management team level.
• Strong negotiation and influencing skills with ability to motivate and engage individuals and teams

Personal and People Development

• An understanding and experience of staff and organisational development

Responsibilities towards promoting Equality Diversity and Inclusion

• Demonstratable understanding of Equality, Diversity, and Inclusion and knowledge of the NHS obligations under the Equality Act 2010

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

University College London Hospitals NHS Foundation Trust

Address

National Hospital for Neurology & Neurosurgery, UCLH

£46,419 to £55,046 a year per annum inclusive of HCAS

Contract

Fixed term

Duration

12 months

Working pattern

Full-time

Reference number

309-UCLH-7090

Job locations

National Hospital for Neurology & Neurosurgery, UCLH