Service Manager

NHS; Cambridge; On-site; GBP 55,000 - 63,000; Full time

Job summary

A prominent healthcare trust in the UK is seeking an experienced leader for a management role within the Children, Young People, and Families Directorate. The ideal candidate will oversee teams focused on CAMHS and ensure high-quality care and governance. A degree and substantial management experience in healthcare are required. This is a full-time, permanent role based in Cambridge, offering a salary of £55,690 to £62,682 per annum.

Qualifications

• Extensive experience as a senior professional or manager.
• Evidence of successful working within multi-disciplinary teams.
• Evidence of excellent understanding of CAMHS services.

Responsibilities

• Ensure systems to provide effective service to users.
• Monitor and evaluate standards of care.
• Promote ongoing service improvement.

Skills

Knowledge of policy and legislation relating to mental health and social care services

Excellent understanding of CAMHS clinical models

Evidence of leadership ability

Ability to use performance management information

Excellent IT skills

Education

Degree or equivalent experience

Professional qualifications

Job description

Overview

We are seeking an experienced leader with a background in managing diverse teams at a senior level to join our leadership group. This is a management role with responsibility for overseeing a defined portfolio within the Children, Young People, and Families Directorate to include CAMHS, The Community Eating Disorder Service and The Beacon.

The post holder will be located at the Douglas House and Brookside site in Cambridge and will lead and develop dynamic and committed teams which will contribute to shaping services for children families and young people. The role involves seeing safe, high-quality care, governance and performance to improve service user experience across each service.

If you have management experience in this area and are seeking a new challenge please contact Jo Maxwell - Interim Deputy General Manager CYPF [e-mail]

Details

Date posted: 03 November 2025

Pay scheme: Agenda for change

Band: Band 8a

Salary: £55,690 to £62,682 a year per annum pro rata

Contract: Permanent

Working pattern: Full-time

Reference number: 310-MCYPF-7561963

Job locations: Douglas House/Brookside, Trumpington Road, Cambridge, CB2 8AH

Job responsibilities

Please refer to the attached job description and person specification for full details of responsibilities

1. To ensure that there are team systems and processes to provide a responsive and effective service to service users and carers.
2. To ensure that services are delivered within a robust clinical governance framework, monitoring and evaluating standards of care routinely in accordance with Trust governance arrangements.
3. To promote an ongoing process of service improvement within the teams.
4. Participate in the development and redesign of services with support from the Directorate Senior Leadership Team.
5. To provide leadership within the team, supporting and developing the team to provide effective services.
6. To maintain an appropriate working environment.
7. To investigate and respond to comments/complaints/incidents in line with the Trust policy and take appropriate action.

Person Specification

Education / Qualifications

• Degree or equivalent experience
• Professional qualifications

Desirable

• Post qualification continuing professional development

Experience

• Extensive experience as a senior professional or manager
• Evidence of successful working within multi-disciplinary teams
• Evidence of excellent understanding of CAMHS services, models and outcomes
• Evidence of clinical supervision training &/or experience
• Evidence of effective working with service users, carers and other key partners - internal and external

Desirable

• Experience of operational management of teams
• Experience in working in or managing CAMH services or related children\'s services or related adult mental health services
• Experience of working with wider stakeholder groups
• Experience in research and/or service evaluation work

Skills & Abilities

• Knowledge of policy and legislation relating to mental health and social care services
• Excellent understanding of CAMHS clinical models
• Evidence of leadership ability, able to influence, involve and develop individuals and teams
• Ability to use performance management information and demonstrate understanding of performance information
• Excellent IT skills. Ability to develop and manage databases, develop reports and presentations

Desirable

• Experience in audit
• Experience managing feedback, investigation of complaints or similar

Knowledge & Understanding

• Good interpersonal skills and the ability to foster good inter-team/inter-agency working relationships
• Committed to personal and team development

Other

• Demonstrate understanding of acceptance and commitment to the principles underlying equal opportunities
• Willingness to embrace integrated model and new ways of working

Other information

Disclosure and Barring Service Check: This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship: Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Cambridgeshire and Peterborough NHS Foundation Trust

Address: Douglas House/Brookside, Trumpington Road, Cambridge, CB2 8AH

Employer's website: https://www.cpft.nhs.uk/